Director of Partner Success & Growth

Metropolis; Baltimore (MD); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability insurance

Life insurance

Stock options

Bonus plans

Job summary

Metropolis is seeking a high-impact Director, Partner Success to own and optimize a portfolio of strategic partners, driving retention, value, and organic growth. You will translate partner objectives into cross-functional actions, deliver insightful reporting, and maintain executive-level trust while collaborating with product, data, and finance teams.

Reporting to the VP of Partner Success, you will manage budgets, perform weekly and quarterly business reviews, and lead cross-functional

Qualifications

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts.
• Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives.
• Clear, concise written and verbal communication with cross-functional internal teams and external audiences from site operators to the C-suite.
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments.
• Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership.

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners.
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams.
• Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them.
• Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met.
• Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value.
• Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption.
• Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract.
• Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments.
• Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through.
• Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly.

Skills

Client success leadership

Financial acumen

Cross-functional collaboration

Executive stakeholder management

Data storytelling

Travel readiness

Job description

Metropolis is seeking a high-impact Director, Partner Success to own and optimize a portfolio of strategic partners, driving retention, value, and organic growth. You will translate partner objectives into cross-functional actions, deliver insightful reporting, and maintain executive-level trust while collaborating with product, data, and finance teams.

Reporting to the VP of Partner Success, you will manage budgets, perform weekly and quarterly business reviews, and lead cross-functional