Director of PACT Services

Eliot Community Human Services; Saugus (MA); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

401(k) with match

Wellness & Childcare

Life insurance

Leadership development

Job summary

Eliot Community Human Services seeks an experienced Director to lead the Program of Assertive Community Treatment (PACT) teams across Massachusetts. The role demands strategic clinical leadership, supervision of multidisciplinary staff, and adherence to human rights policy while delivering home- and community-based care.

The ideal candidate holds an advanced clinical license (LICSW/LCSW/LMHC) and has substantial supervisory experience in outpatient or community behavioral health settings.

Qualifications

• License eligible or active clinical license (LICSW/LCSW/LMHC).
• Minimum 2 years supervisory experience.
• At least 3 years working with adults with mental illnesses.
• Must have a driver’s license and reliable transportation.

Responsibilities

• Coordinate ongoing operations of the PACT programs.
• Hire, supervise, and discipline Managers with weekly supervision and evaluations.
• Coordinate service delivery across programs and interface with outside agencies.
• Provide supervisory direction honoring dignity and human rights.
• Develop and document program-specific treatment plans and monitor quality.
• Offer clinical expertise to staff for treatment planning and service delivery.
• Provide clinical and administrative supervision to ensure a safe living environment and crisis intervention as needed.
• Supervise communications and ensure consumer safety, stability, and health; coordinate with clinical and emergency services.
• Maintain and inspect program facilities and property monthly.

Skills

Supervisory experience

Clinical leadership

Driver’s license

Education

LICSW/LCSW/LMHC license

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot Community Human Services is seeking a Director to lead and oversee our Program of Assertive Community Treatment (PACT) teams across the state. PACT delivers an intensive, mobile, wrap-around array of psychiatric and social support services directly to individuals with severe and persistent mental illness, particularly those who experience complex barriers to care or have not succeeded in traditional clinic-based settings. Utilizing an evidence-based, multidisciplinary team approach—incorporating psychiatry, nursing, clinical social work, vocational support, and peer specialists—the PACT service delivers flexible, person-centered care directly in clients' homes and communities.

The ideal candidate is an experienced, compassionate, and strategically minded clinical leader with a deep commitment to community-based adult mental health. Candidates should hold an advanced clinical license (e.g., LICSW or LMHC) alongside substantial supervisory experience leading multidisciplinary teams in an outpatient or community-focused behavioral health setting.

Responsibilities

• Assist in coordinating the on-going operations of the PACT programs.
• Assist in the hiring, supervision and disciplinary action of Managers to include weekly supervision and complete staff performance evaluations.
• Ensure the coordination of service delivery at each program, i.e., case conferences, section 8 housing, SSI, and interface with outside agencies and providers.
• Carry out all activities and tasks in a manner that ensures the consumer’s safety and Human Rights. Provide supervisory direction that ensures consumers are treated with dignity and respect in accordance with ECHS’ Human Rights policy.
• Ensure development, implementation and documentation of program specific treatment plans at each program. Monitor treatment plans to ensure quality and timeliness of documentation in accordance with both agency and DMH policy and regulation.
• Provide clinical expertise to program staff in the development if treatment plans and ensure overall agency philosophy is reflected in service delivery.
• Provide clinical and administrative supervision that ensures the provision of a safe living environment for all consumers and implementation of crisis intervention as necessary.
• Supervision and direction includes but is not limited to: use of deescalating modes of communication/ interaction to ensure consumer’s safety, stability, mental status, and physical health; utilization of both clinical and emergency services for consultation; communicating all pertinent information in a clear and concise manner with particular attention to clinical observations.
• Ensure proper maintenance of physical site and program property by performing monthly inspections and monitoring.

Qualifications

• Possess a current clinical license or be license eligible for one of the following: LICSW, LCSW, LMHC.
• At least 2 years of supervisory experience
• At least 3 years of experience working with adults with mental illnesses
• Must have a driver’s license and reliable transportation

Schedule

Monday-Friday, 8am-4pm

Requires site visits to all PACT programs located in Lynn, Danvers, Saugus, Tewksbury, and Lowell

$125,000 - $135,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.