Director - Outpatient

Eliot Community Human Services; Concord (MA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

401(k) with employer match

Discounted fitness services

Tuition reimbursement

Leadership development opportunities

Job summary

A community-focused health service organization in Massachusetts is seeking a Director of Outpatient Services to oversee the operations of their outpatient clinics. This role involves managing staff, ensuring compliance with standards, and maintaining strong community partnerships. The ideal candidate will have a Master's degree in a relevant field and significant clinical leadership experience. The position offers a competitive salary range of $105,000 to $115,000 USD annually, with additional professional growth opportunities.

Qualifications

• Five years experience in a mental health agency, three years in administrative roles and clinical supervision.
• Ability to manage a multi-disciplinary clinical team.
• Valid driver’s license and reliable transportation.

Responsibilities

• Direct operations of outpatient clinic and ensure compliance.
• Manage recruitment, retention, and performance evaluation.
• Integrate outpatient services with agency and community services.
• Oversee contracts and compliance measures for service delivery.
• Market the clinic and increase referrals.

Skills

Clinical leadership experience

Team management

Community partnership maintenance

Education

Master’s Degree in Social Work, Psychology, or Psychiatry

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission‑driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well‑being, work‑life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company‑paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Outpatient Clinic provides evidence-based counseling and medication management for children, families and adults with mental health and substance use needs. Eliot is seeking a Director of Outpatient Services. The Director of Outpatient Services oversees the day‑to‑day operations of the outpatient clinics and provides clinical and administrative leadership to all staff while ensuring regulatory and contractual compliance, financial and billing oversight, quality treatment planning and continuity of care.

The ideal candidate has strong clinical leadership experience, proven ability to manage multidisciplinary teams, and the ability to maintain strong community partnerships to support service delivery and program growth.

Responsibilities

• Direct the day‑to‑day operations of an outpatient clinic, including satellite and outreach sites, ensuring compliance with agency policies and procedures, DPH standards, and third party payer requirements.
• Responsible for the management of all staff including recruitment, selection, retention, disciplinary action, clinical and administrative supervision, and performance evaluation.
• Ensure the integration of outpatient services with other agency services including emergency services, respite services, residential services and other day services as necessary to ensure continuity of care.
• Coordinate clinical services with the Medical Director or designee in order to ensure that the medical staff and clinical staff are carrying out procedures in a uniform and/or complimentary manner.
• Oversee Department of Mental Health and/or other contracts awarded to the program and develop, implement and monitor compliance with contract requirements and budget, including adequate staffing, service capacity, and accessibility to meet requests for service within funding levels.
• Responsible for marketing the Clinic, increasing referrals and obtaining additional managed care contracts. Respond to town and community funding requests, attend community functions and participate on specialized Community committees as requested.

Qualifications

• Master’s Degree in Social Work, Psychology, Psychiatry and preferred to be licensed at the independent level in the Commonwealth of Massachusetts.
• At least five years experience in a mental health agency, three years of which must include administrative responsibilities and clinical supervision.
• Must have the ability to oversee/manage a multi-disciplinary clinical team and to design/operate programs based on community needs.
• Must have valid driver’s license and reliable transportation.

Schedule

Monday – Friday, 9:00 am – 5:00 pm (This role requires traveling between Eliot’s outpatient clinics in Concord MA, Everett MA, and Haverhill, MA).

Annual Salary: $105,000 USD – $115,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.