Director of PACT Services

eliotcommunityhumanservices; Saugus (MA); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

401(k) with employer match

Company-paid life and AD&D insurance

PTO (vacation, sick time, holidays)

Tuition reimbursement and leadership/进

Job summary

Eliot Community Human Services is seeking a Director to lead the PACT teams across the state. The role focuses on delivering mobile, wrap-around psychiatric and social supports to adults with severe mental illness in home and community settings.

The ideal candidate will hold an advanced clinical license (LICSW/LMHC) with substantial supervisory experience leading multidisciplinary teams in outpatient or community-based behavioral health. Salary range listed and strong commitment to growth.

Qualifications

• Must hold a current clinical license (LICSW or LMHC) or license eligible.
• Minimum of 2 years supervising multidisciplinary teams.
• Minimum 3 years working with adults with mental illness.

Responsibilities

• Coordinate ongoing operations of the PACT programs.
• Hire, supervise, and evaluate Managers with weekly supervision.
• Coordinate service delivery across programs and with external agencies.
• Provide supervision to ensure consumer safety and rights per policy.
• Develop, implement, and document program treatment plans and monitor quality.

Skills

Leadership

Supervisory experience

Clinical leadership

Communication

Multidisciplinary teamwork

Education

LICSW or LMHC license

Advanced clinical licensure

Driver's license

Job description

Join Eliot - A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off - Vacation, sick time, and paid holidays
• Comprehensive Benefits - Medical, dental, and vision plans
• Retirement Savings - 401(k) with employer match
• Wellness & Family Support - Discounted fitness services and access to trusted childcare resources
• Financial Security - 100% company-paid life and accidental death insurance
• Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot Community Human Services is seeking a Director to lead and oversee our Program of Assertive Community Treatment (PACT) teams across the state. PACT delivers an intensive, mobile, wrap-around array of psychiatric and social support services directly to individuals with severe and persistent mental illness, particularly those who experience complex barriers to care or have not succeeded in traditional clinic-based settings. Utilizing an evidence-based, multidisciplinary team approach-incorporating psychiatry, nursing, clinical social work, vocational support, and peer specialists-the PACT service delivers flexible, person-centered care directly in clients' homes and communities.

The ideal candidate is an experienced, compassionate, and strategically minded clinical leader with a deep commitment to community-based adult mental health. Candidates should hold an advanced clinical license (e.g., LICSW or LMHC) alongside substantial supervisory experience leading multidisciplinary teams in an outpatient or community-focused behavioral health setting.

Responsibilities

• Assist in coordinating the on-going operations of the PACT programs.
• Assist in the hiring, supervision and disciplinary action of Managers to include weekly supervision and complete staff performance evaluations.
• Ensure the coordination of service delivery at each program, i.e., case conferences, section 8 housing, SSI, and interface with outside agencies and providers.
• Carry out all activities and tasks in a manner that ensures the consumer's safety and Human Rights. Provide supervisory direction that ensures consumers are treated with dignity and respect in accordance with ECHS' Human Rights policy.
• Ensure development, implementation and documentation of program specific treatment plans at each program. Monitor treatment plans to ensure quality and timeliness of documentation in accordance with both agency and DMH policy and regulation.
• Provide clinical expertise to program staff in the development if treatment plans and ensure overall agency philosophy is reflected in service delivery.
• Provide clinical and administrative supervision that ensures the provision of a safe living environment for all consumers and implementation of crisis intervention as necessary.
• Supervision and direction includes but is not limited to: use of deescalating modes of communication/ interaction to ensure consumer's safety, stability, mental status, and physical health; utilization of both clinical and emergency services for consultation; communicating all pertinent information in a clear and concise manner with particular attention to clinical observations.
• Ensure proper maintenance of physical site and program property by performing monthly inspections and monitoring.

Qualifications

• Possess a current clinical license or be license eligible for one of the following: LICSW, LCSW, LMHC.
• At least 2 years of supervisory experience
• At least 3 years of experience working with adults with mental illnesses
• Must have a driver's license and reliable transportation

Schedule : Monday-Friday, 8am-4pm

Requires site visits to all PACT programs located in Lynn, Danvers, Saugus, Tewksbury, and Lowell

Annual Salary $125,000 - $135,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.