Director of Outpatient Services

Friendship-House; Scranton (Lackawanna County); On-site; USD 70,000 - 100,000; Full time

Job summary

Friendship-House in Scranton, PA, seeks a program leader to oversee outpatient services, ensure daily operations, and support clinical staff. The role emphasizes supervising therapists, coordinating treatment plans, maintaining records, and collaborating with stakeholders to sustain quality care.

The position requires crisis intervention skills, adherence to regulations, and active participation in supervision and quality improvement activities to advance professional practice.

Qualifications

• Master's Degree in Counseling, Social Work, Psychology or related field.
• Licensed preferred.
• Leadership experience preferred.
• Experience with trauma therapy models preferred.

Responsibilities

• Oversee daily operations of outpatient programs.
• Ensure staff have resources for evaluations and medication management.
• Supervise therapists and coordinate treatment plans.
• Oversee medical records and related forms.
• Coordinate with Exec Director to support front desk and scheduling.
• Consult with internal and external partners to ensure continuity of care.
• Intervene in crises to stabilize clients.
• Attend treatment team, staff, and interagency meetings.
• Provide supervision and ensure timely completion of duties.
• Adhere to policies and confidentiality and records rules.

Skills

Leadership

Supervision

Crisis management

Team collaboration

Education

Master's Degree in Counseling/Social Work/Psychology

Job description

Responsibilities: (pursuant to assignment)Provides oversight of the Outpatient programs and assures the smooth functioning of the overall programs on a daily basis.Alerts appropriate staff regarding plant, cleaning, technology and maintenance needs at each site.Ensures medical staff, including medical assistants, have the support and resources they need to complete their evaluations and medication management appointments.Provide oversight of therapists as they assist clients/members and their families'/support persons in developing treatment plans using a team approach and assuring that this plan is reviewed, revised as needed, and implemented.Provides oversight medical records, including all related treatment forms and correspondences for assigned caseload and departments.Works closely with the Executive Director of Administration to ensure front desk and scheduling procedures to effectively support service deliveryConfers and consults with both internal and external stakeholders to assure continuity of treatment for the clients/members we serve.Intervenes at times of crisis to help the client achieve and maintain stabilization.Regularly attends treatment team meetings, department staff meetings, and interagency/CASSP meetings as necessary.Performs other clinical, administrative, and management responsibilities as directed by executive leadership.Demonstrates initiative and continued self-development professionally and in new procedures/methods/programs.Assures that all diagnostic, treatment, follow up, and discharge functions are carried out for all clients.Develops effective working relationships and communicates with other service providers, school districts, and agencies so as to provide quality services.Provides supervision of all staff and assuring that all clinical and paperwork duties are accomplished in a time efficient manner.Adheres to all Friendship House, County, State, and Federal policies and regulations related to mental health services.Participates in regular clinical supervision and continuing education activities to further develop professional skills in mental health treatment.Participates in quality improvement/quality assurance activities.Ensures staff/program achieves established productivity and incentive standards for the programs.Comply with Agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.Perform duties in a professional manner in response to clients, co-workers, and situations in which own values are challenged.Other duties as assigned.Preferred skills and experience:Minimum of a Master's Degree in Counseling, Social Work, Psychology, or a closely related field from a recognized college/university.License preferred.Previous leadership experience preferred.Experience with evidence based/supported trauma therapy models a plus.