Director of Outpatient Services

Friendship House; Scranton (Lackawanna County); On-site; USD 65,000 - 85,000; Full time

Job summary

Friendship House in Scranton, PA seeks a clinical leader to oversee outpatient programs and ensure daily smooth operation across services. You will supervise staff, support clinicians, and work with leadership to maintain quality care and compliance.

The role emphasizes program development, crisis intervention, and collaboration with internal teams and external partners to assure continuity of treatment and client well-being.

Qualifications

• Master's degree in counseling, social work, psychology, or closely related field.
• License preferred.
• Prior leadership experience preferred.

Responsibilities

• Oversee outpatient programs on a daily basis to ensure smooth operation.
• Provide supervision of staff and support for clinicians and medical staff.
• Collaborate with internal stakeholders and external partners to ensure continuity of treatment.
• Assist in developing treatment plans and ensuring they are implemented.

Skills

Leadership

Staff supervision

Team coordination

Policy adherence

Education

Master's Degree in Counseling / Social Work / Psychology

Job description

Job Details

Job Location: Scranton, PA 18503

Responsibilities

• Provides oversight of the Outpatient programs and assures the smooth functioning of the overall programs on a daily basis.
• Alerts appropriate staff regarding plant, cleaning, technology and maintenance needs at each site.
• Ensures medical staff, including medical assistants, have the support and resources they need to complete their evaluations and medication management appointments.
• Provide oversight of therapists as they assist clients/members and their families'/support persons in developing treatment plans using a team approach and assuring that this plan is reviewed, revised as needed, and implemented.
• Provides oversight medical records, including all related treatment forms and correspondences for assigned caseload and departments.
• Works closely with the Executive Director of Administration to ensure front desk and scheduling procedures to effectively support service delivery
• Confers and consults with both internal and external stakeholders to assure continuity of treatment for the clients/members we serve.
• Intervenes at times of crisis to help the client achieve and maintain stabilization.
• Regularly attends treatment team meetings, department staff meetings, and interagency/CASSP meetings as necessary.
• Performs other clinical, administrative, and management responsibilities as directed by executive leadership.
• Demonstrates initiative and continued self-development professionally and in new procedures/methods/programs.
• Assures that all diagnostic, treatment, follow up, and discharge functions are carried out for all clients.
• Develops effective working relationships and communicates with other service providers, school districts, and agencies so as to provide quality services.
• Provides supervision of all staff and assuring that all clinical and paperwork duties are accomplished in a time efficient manner.
• Adheres to all Friendship House, County, State, and Federal policies and regulations related to mental health services.
• Participates in regular clinical supervision and continuing education activities to further develop professional skills in mental health treatment.
• Participates in quality improvement/quality assurance activities.
• Ensures staff/program achieves established productivity and incentive standards for the programs.
• Comply with Agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.
• Perform duties in a professional manner in response to clients, co-workers, and situations in which own values are challenged.
• Other duties as assigned.

Qualifications

Preferred skills and experience

• Minimum of a Master's Degree in Counseling, Social Work, Psychology, or a closely related field from a recognized college/university.
• License preferred.
• Previous leadership experience preferred.
• Experience with evidence based/supported trauma therapy models a plus.