Director of Operations – UniversaCare

UniversaCare Inc.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

UniversaCare Inc. is seeking an experienced Director of Operations to own daily operations, ensuring the company runs efficiently, compliantly, and profitably.

This hands-on leader will manage people, compliance, finance, marketing, and systems while partnering with leadership on strategy and growth. The candidate should bring 5+ years of healthcare or home care operations leadership, a technology-driven mindset, and the ability to operate in a fast-paced environment.

Qualifications

• 5+ years of operations leadership, preferably in healthcare or home care.
• Strong leadership, organizational, and problemsolving skills.
• Experience with operational systems, reporting tools, and compliance management.
• Knowledge of AxisCare, HHA Exchange, or similar platforms is a plus.
• AIfocused and technologydriven approach preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Own day-to-day operations across clinical, administrative, and corporate functions.
• Review payroll, manage billing and AR, track productivity, overtime, and KPIs; deliver concise executive summaries.
• Oversee outreach, lead conversion, CRM accuracy, and digital presence; drive accountability through standups and reporting.
• Full authority over hiring, firing, compensation, PTO, onboarding/offboarding, and performance management.
• Lead DOH and regulatory oversight, audits, CQI reports, and ensure readiness at all times.
• Negotiate contracts, manage office operations, approve supply requests, and oversee leasing/facilities.
• Manage Microsoft Admin, Teams, healthcare platforms, provisioning/deprovisioning, and ensure scalability/security.
• Provide decisionready summaries across finance, marketing, staffing, and compliance; escalates only material risks.

Skills

Healthcare ops experience

Leadership

Problem solving

Executive communication

Bilingual Spanish

Tools

AxisCare

HHA Exchange

Microsoft 365 / Teams

Job description

UniversaCare is seeking an experienced Director of Operations to take full ownership of daily operations and ensure the company runs efficiently, compliantly, and profitably. This role is the operational backbone of the organization- managing people, compliance, finance, marketing, and systems - while partnering with leadership on strategy and growth.

We’re looking for a handson leader with healthcare or home care operations experience and an AIfocused mindset who thrives in a fastpaced environment and can independently manage all operational functions.

Key Responsibilities

• Operational Leadership: Own daytoday operations across clinical, administrative, and corporate functions; act as final escalation point for staff and client concerns.

• Financial Oversight: Review payroll, manage billing and AR, track productivity, overtime, and KPIs; deliver concise executive summaries.

• Marketing Operations: Oversee outreach, lead conversion, CRM accuracy, and digital presence; drive accountability through standups and reporting.

• HR & People Management: Full authority over hiring, firing, compensation, PTO, onboarding/offboarding, and performance management.

• Compliance: Lead DOH and regulatory oversight, audits, CQI reports, and ensure readiness at all times.

• Vendor & Facilities: Negotiate contracts, manage office operations, approve supply requests, and oversee leasing/facilities.

• Systems & IT: Manage Microsoft Admin, Teams, healthcare platforms (HHA Exchange, AxisCare), provisioning/deprovisioning, and ensure scalability/security.

• Executive Communication: Provide decisionready summaries across finance, marketing, staffing, and compliance; escalates only material risks.

Qualifications

• 5+ years of operations leadership, preferably in healthcare or home care

• Strong leadership, organizational, and problemsolving skills

• Experience with operational systems, reporting tools, and compliance management

• Knowledge of AxisCare, HHA Exchange, or similar platforms is a plus

• AIfocused and technologydriven approach preferred

• Bilingual Spanish is a plus

Nonnegotiable Traits

Hardworking Honest Reliable Trustworthy Systems Thinker

This role requires someone who can be trusted to run the business correctly- even when no one is watching.