Director of Operations & Team Performance

Digital Air Strike, Inc.; Scottsdale (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Digital Air Strike, Inc. is seeking a Director of Operations to anchor the operational layer between the Senior VP of Operations and delivery teams in Scottsdale, AZ.

This full-time role oversees Client Activation, Audit, Content/Creative, Co-Op, and Project Management, driving performance, coaching, and career development across multiple functions. You will lead staffing, SLA management, quality control, and cross-functional workflows, including AI-enabled process improvements, while monitoring

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• 7-10+ years of operations leadership experience managing managers or team leads.
• Experience overseeing multiple teams and cross-functional coordination.
• Digital marketing agency experience is strongly preferred; automotive familiarity is a plus.

Responsibilities

• Directly manage and develop team leads and contributors across Client Activation & Support, Audit, Content/Creative, Co-Op, and Project Management.
• Serve as primary escalation point for activation, audit, and content issues, ensuring timely resolution.
• Own performance management, coaching, and career development planning for direct reports and teams.
• Partner with in-office SMEs and execution teams to ensure alignment across Content, Audit, and Activation & Support.
• Oversee day-to-day service delivery, SLA adherence, and quality standards.

Skills

Leadership

People management

Process improvement

KPI reporting

Communication

Coaching

Analytics

Education

Bachelor's degree in Business Administration or related field

Tools

AI for workflows

Job description

Digital Air Strike, Inc. is seeking a Director of Operations to anchor the operational layer between the Senior VP of Operations and delivery teams in Scottsdale, AZ.

This full-time role oversees Client Activation, Audit, Content/Creative, Co-Op, and Project Management, driving performance, coaching, and career development across multiple functions. You will lead staffing, SLA management, quality control, and cross-functional workflows, including AI-enabled process improvements, while monitoring