Director of Operations (Scaling & Technology)

Arboreal Management; Seattle (WA); On-site; USD 120,000 - 140,000; Full time

Job summary

Arboreal Management seeks a visionary Director of Operations to drive the scaling of its affordable housing management operations. This leadership role requires expertise in technology integration, operational efficiency, and a commitment to exceptional service delivery in a fast-paced startup environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Qualifications

• Seasoned operations leader with experience in property management.
• Background in scaling customer-centric organizations.
• Passionate about leveraging technology for operational efficiency.

Responsibilities

• Oversee back-office functions including HR and compliance.
• Design scalable processes that enhance service delivery.
• Lead onboarding of new properties and strategic projects.

Skills

Leadership

Operational Management

Technology Enablement

Data Analysis

Process Optimization

Education

Bachelor's Degree in Business or related field

Tools

AI Platforms

Remote Management Systems

Job description

Director of Operations (Scaling & Technology)

Director of Operations (Scaling & Technology)

20 hours ago Be among the first 25 applicants

This range is provided by Arboreal Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $140,000.00/yr

Director of Operations (Scaling and Strategy)

.

About Arboreal Management

Arboreal Management is the in-house property management arm of Great Expectations, a leading affordable housing developer transforming housing accessibility in the Pacific Northwest. Launched just three years ago, Arboreal has grown rapidly to manage over 3,000 units, with a clear line of sight to 10,000 units.\

We saw a clear opportunity to revolutionize property management, especially in the mid-market and affordable space, by combining strong field operations with innovative technology and remote operations models. Our industry-beating model includes:

• Dedicated field teams delivering exceptional resident service
• Remote accounting operations in India
• Remote support and leasing operations in the Philippines
• Tech-enabled automation and real-time reporting systems

Now, we’re on the cusp of rolling out AI-powered agent technology to further enhance leasing, resident support, and operational efficiency. With more growth than we can currently handle, we’re scaling rapidly – and we need a strategic operations leader to help take us to the next level.

This is a fast-moving startup environment where the sky’s the limit – and we’re looking for someone who’s ready to lead the charge into a next-generation property management model.

About the Role

As our Director of Operations, you’ll be the key driver of scaling Arboreal Management from 3,000 to 10,000 units, ensuring our back-office systems, processes, and technology can handle the growth while delivering best-in-class service.

This role combines the operational rigor of a COO, the process design and scaling mindset of a Service Operations Leader, and the tech fluency of a Product and Innovation Champion.

What You’ll Do

Operational Leadership & Scaling

• Direct line responsibility for back-office functions, including HR, training, compliance, and our 10-person offshore support team in the Philippines.
• Oversee our remote accounting operations in India, ensuring seamless integration with field operations and compliance teams.
• Design, document, and optimize scalable processes that support efficient operations, high-quality service, and regulatory compliance.

Technology Leadership & Enablement

• Serve as the key internal customer and champion for our tech and AI-enabled platforms.
• Define requirements, partner with the tech team, prioritize features, and support product management to deliver tech solutions that empower our teams and residents.
• Lead the rollout, adoption, and training of new technology and automation tools, ensuring they deliver value on the ground.
• Foster a data-driven, tech-enabled culture that supports scalable growth and exceptional resident experiences.

Property Growth & Onboarding

• Lead the onboarding of new properties, ensuring seamless integration into our operational platform with minimal disruption to residents and owners.
• Develop playbooks and best practices for scaling operations across diverse property types and geographies.

Strategic Leadership & Innovation

• Partner with the Managing Partner and leadership team to shape the long-term growth strategy of Arboreal Management.
• Drive strategic projects that enhance service delivery, operational efficiency, and competitive positioning.
• Champion a culture of continuous improvement, innovation, and collaboration.

Who You Are

A seasoned operations leader with a background in property management, service operations, or tech-enabled businesses, ideally with experience scaling high-volume, customer-centric organizations.

Passionate about leveraging technology to transform operational efficiency and customer experience.

Experienced in designing, documenting, and implementing scalable processes at pace in a high-growth environment.

Comfortable leading cross-functional teams, including remote and offshore support functions.

An inspiring leader and change agent, ready to roll up your sleeves and make things happen.

Data-savvy, systems-oriented, and driven by performance metrics and KPIs.

Bonus if you have affordable housing or workforce housing experience, or a track record in mid-market property management!

Why This Role Matters

This is more than an operations job – it’s a chance to shape the future of property management in a segment that’s ready for disruption. You’ll be joining a team with a proven model, rapid growth, and the resources and vision to become the preeminent provider of mid-market and affordable housing solutions.

You’ll help lead us into a future where AI, automation, and operational excellence redefine how we serve residents, support owners, and drive scale.

Ready to Lead the Charge?

Let’s talk. Send your resume and a brief cover note.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Arboreal Management by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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