Director of Operations & Product

Mrs. Fields; Salt Lake City (UT); On-site; USD 180,000 - 260,000; Full time

Job summary

Mrs. Fields in Salt Lake City seeks a Director of Operations & Product to lead day-to-day operations, integrating product innovation, supply chain, merchandising, and financial management across channels.

The executive will ensure premium quality, drive EBITDA growth, and boost operational efficiency while guiding product strategy, menu engineering, and cross-functional teams in a fast-paced, entrepreneurial environment.

Qualifications

• 6+ years in operations or supply chain with at least 5 years in a leadership role.
• Deep expertise in e-commerce and DTC, including performance marketing, digital merchandising, and platform operations.
• Strong analytical and financial acumen; comfortable owning P&L components and presenting to board-level audiences.
• Proven ability to lead through change and inspire teams in a fast-paced, entrepreneurial environment.
• Experience in the gifting, seasonal, or specialty food categories.
• Familiarity with marketplace channel dynamics.
• Background in brand turnaround, digital transformation, or growth-stage scaling.
• MBA or equivalent advanced degree is a plus.

Responsibilities

• Lead product strategy and R&D for new product lines (baked goods, gift items) and seasonal, high-margin, or limited-time offerings.
• Maintain brand standards, recipes, and food safety compliance.
• Develop online merchandising and packaging for high-quality, engaging presentation.
• Analyze product performance to optimize menu offerings and profitability.
• End-to-End Logistics: manage sourcing, manufacturing, warehousing, and transportation.
• Negotiate contracts with key suppliers to reduce costs and ensure material availability.
• Oversee and streamline fulfillment, reducing complexity and improving processes.
• Establish KPIs to measure operational success, product performance, and financial goals.

Skills

Operations leadership

Supply chain management

E-commerce / DTC

Financial acumen

P&L management

Change leadership

Brand growth / turnaround

Digital transformation

Education

MBA or equivalent

Job description

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Director of Operations & Product

Salt Lake City, UT, US

The Role

The Head of Operations & Product will lead the day-to-day operations of Mrs. Fields, integrating product innovation, supply chain, merchandising, and financial management. This executive will ensure that premium quality standards are met across all e-commerce and sales channels, while driving EBITDA growth and operational efficiency.

Responsibilities

• Product Strategy: Leading research and development for new product lines (baked goods, gift items) and seasonal, high-margin, or limited-time offerings.
• Quality Assurance: Maintain strict compliance with Mrs. Fields’ brand standards, product recipes, and food safety regulations.
• Merchandising & Packaging: Develop product presentation strategies for online channels, ensuring high-quality, appealing packaging that drives customer engagement.
• Menu Engineering: Analyze product performance to optimize menu offerings and maximize profitability.

Supply Chain & Operations

• End-to-End Logistics: Manage the full supply chain, including sourcing, manufacturing, warehousing, and transportation.
• Supplier Relations: Negotiate contracts with key suppliers to ensure cost reduction, supplier reliability, and material availability.
• Operational Excellence: Oversee and streamline fulfillment, reduce complexity and improve processes.

Finance & Accounting

• Profit & Loss (P&L) Management: Assume accountability for the overall P&L, focusing on expanding EBITDA and driving revenue growth.
• Budgeting & Forecasting: Oversee operating budgets, capital investments, and expenses to ensure alignment with corporate goals.
• Cost Optimization: Implement cost-saving initiatives in sourcing and operations without sacrificing product quality.
• Performance Analytics: Establish KPIs to measure operational success, product performance, and financial goals.

Qualifications & Skills

• 6+ years of progressive operations or supply chain experience, with at least 5 years in a leadership role.
• Deep expertise in e-commerce and DTC business models, including performance marketing, digital merchandising, and platform operations.
• Strong analytical and financial acumen; comfortable owning P&L components and presenting to board-level audiences.
• Proven ability to lead through change and inspire teams in a fast-paced, entrepreneurial environment.
• Experience in the gifting, seasonal, or specialty food categories.
• Familiarity with marketplace channel dynamics.
• Background in brand turnaround, digital transformation, or growth-stage scaling.
• MBA or equivalent advanced degree is a plus.