Director of Operations - Patient Experience & Revenue Cycle

HR HealthCare; Woodstock (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

HR HealthCare in Woodstock, GA seeks a Director of Operations to lead Customer Experience and Revenue Cycle Management, aligning patient experience with the order-to-cash process and P&L to drive financial and operational performance. You will build strong teams, standardize workflows with Brightree, and develop KPI dashboards to support growth.

Responsibilities include budgeting, forecasting, and reporting; improving referral-to-delivery cycles; and ensuring HIPAA, Medicare DMEPOS, and payer

Qualifications

• Bachelor’s degree in finance, healthcare administration, or a related field.
• MBA or MHA is a plus.
• 5+ years in FP&A or healthcare finance with leadership experience.
• Strong knowledge of DMEPOS rules and payer systems.

Responsibilities

• Lead Customer Experience and RCM teams to optimize operations.
• Own budgeting, forecasting, variance analysis, and monthly reporting.
• Drive revenue cycle metrics: DSO, denial rate, clean claim rate, cash collections.
• Build and maintain KPI dashboards; standardize workflows and SOPs.

Skills

Financial planning

P&L management

Team leadership

Budgeting

KPI dashboards

Excel advanced

Data-driven

Contracting & payer

Education

Bachelor's degree in finance or healthcare administration

MBA or MHA

Tools

Brightree

Microsoft Excel

Job description

HR HealthCare in Woodstock, GA seeks a Director of Operations to lead Customer Experience and Revenue Cycle Management, aligning patient experience with the order-to-cash process and P&L to drive financial and operational performance. You will build strong teams, standardize workflows with Brightree, and develop KPI dashboards to support growth.

Responsibilities include budgeting, forecasting, and reporting; improving referral-to-delivery cycles; and ensuring HIPAA, Medicare DMEPOS, and payer