Director of Operations - Oncology

Duly Health and Care; Lisle, Northern (IL, KY); On-site; USD 125,000 - 188,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and?視?

Mental health benefit at no cost

Life and disability insurance

Tuition Reimbursement per year

401(k) match

Volunteer time off

Parental leave + adoption/surrogacy

Job summary

Duly Health and Care in Lisle, IL, seeks a Director of Operations for Oncology, Hematology, and Radiation Oncology to lead across four community locations. This role oversees outpatient services, drives quality, access, and financial performance, partnering with physician leaders and support teams to deliver patient-centered cancer care.

Responsibilities include strategic planning, operational leadership, staff development, and program expansion while ensuring compliance and superior patient

Qualifications

• Bachelor’s degree in healthcare administration, nursing, business or related field.
• Master’s degree is preferred for senior operations leadership.
• Experience leading oncology or multi-site ambulatory operations is ideal.

Responsibilities

• Provide comprehensive operational leadership across oncology services at multiple sites.
• Partner with physician leaders to develop and execute strategic initiatives for access, growth and quality.
• Lead service-line initiatives to optimize workflows and patient throughput.
• Support expansion of oncology services, research opportunities, and multidisciplinary care models.
• Foster teamwork, accountability, and professional growth across staff and leadership.

Skills

Leadership

Strategic planning

Operational leadership

Team development

Healthcare administration

Education

Bachelor’s degree in Healthcare Administration or related field

Master’s degree preferred

Tools

EMR systems

Job description

Director of Operations - Oncology, Hematology, Radiation Oncology Full-Time, 40 hours per week. Monday - Friday; Hours will vary. Location: Lisle; Will require travel in between Duly locations on a regular basis.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Director of Hematology, Oncology & Radiation Oncology provides strategic, operational, and clinical leadership across the Brian Moran Cancer Institute’s four community-based practice locations within Duly Health and Care. This leader is responsible for overseeing outpatient hematology, medical oncology, and radiation oncology services to ensure the delivery of high-quality, patient-centered, and financially sustainable care. The Director partners closely with physician leaders, infusion, pharmacy, research, and operational teams to advance clinical excellence, improve patient access and experience, optimize operational performance, and support continued growth across the oncology service line. This role is accountable for operational outcomes across multiple sites and interdisciplinary teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement.

Key Responsibilities

Strategic & Operational Leadership

• Provides comprehensive operational leadership for hematology, medical oncology, and radiation oncology services across the Brian Moran Cancer Institute.
• Partners with physician leaders, operational leaders and providers to develop and execute strategic initiatives focused on access, growth, quality, patient experience, and operational performance.
• Leads service line initiatives to optimize workflows, improve patient throughput, enhance care coordination, and standardize operational best practices across all locations.
• Supports the continued development and expansion of oncology services, research opportunities, and multidisciplinary care models.
• Collaborates with medical, surgical, research, and ancillary service leaders to ensure integrated and coordinated oncology care delivery.

Leadership & Team Development

• Provides direct leadership, mentorship, and accountability for practice managers, supervisors, and other operational leaders across oncology service lines.
• Oversees operational support for advanced practice providers and clinic-based teams in collaboration with physician and clinical leadership.
• Fosters a culture of teamwork, accountability, communication, and professional growth across interdisciplinary teams.
• Builds strong relationships with physicians and clinical dyad partners to support alignment between operational and clinical priorities.
• Promotes employee engagement, retention, leadership development, and succession planning initiatives.

Financial & Performance Management

• Develops, manages, and monitors operational budgets, capital planning, productivity targets, and financial performance metrics across oncology operations.
• Identifies and implements opportunities to improve operational efficiency, optimize resource utilization, and support financial sustainability while maintaining exceptional patient care.
• Utilizes data-driven insights and analytics to evaluate program performance, identify trends, and drive continuous improvement initiatives.
• Monitors key operational metrics including access, utilization, staffing, patient satisfaction, throughput, and quality outcomes.

Quality & Patient Experience

• Develops, implements and maintains policy and procedure applicable to oncology operations.
• Supports quality improvement initiatives focused on patient safety, clinical outcomes, and patient-centered care delivery.
• Partners with leadership teams to enhance the patient and caregiver experience throughout the continuum of oncology care.
• Supports multidisciplinary care coordination models and navigation programs that improve access and continuity of care for oncology patients.

Direct Reports

• Practice/Clinic Managers and Supervisors
• Operational support staff across oncology service lines
• Advanced Practice Providers (operational oversight in partnership with physician leadership)

Experience & Qualifications

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field required.
• Master’s degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.
• Clinical leaders including RNs and APPs are encouraged to apply.
• Minimum of 5 years of progressive leadership experience in oncology, infusion, or multi-site ambulatory healthcare operations required.
• Demonstrated experience leading outpatient medical oncology and/or radiation oncology operations preferred.
• Strong understanding of physician practice management, oncology workflows, and multidisciplinary cancer care delivery.
• Experience managing operational budgets, productivity, staffing models, and performance improvement initiatives.
• Proven ability to lead large, interdisciplinary teams in a complex healthcare environment.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of $125,000-188,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure: Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.