Director of Operations - North Dakota/Minnesota

GT Independence, LLC; Northern (KY); Hybrid; USD 114,000 - 190,000; Full time

Job summary

GT Independence, LLC is seeking a Director of Operations for North Dakota/Minnesota. This remote, full-time role oversees all operational units to deliver exceptional fiscal intermediary services.

The position requires a Bachelor's in business or related field, at least 5 years of leadership experience, and strong communication, organization, and problem-solving skills. Travel may be required.

Qualifications

• Bachelor’s Degree in business, human services or related field or equivalent work experience.
• At least 5 years of experience relevant to the work performed.
• Knowledgebase in supervision, business management and leadership.
• Excellent written and oral communication skills.
• Experience in working on complex projects with critical thinking and problem solving.
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing.

Responsibilities

• Oversee management of all operational units to provide exceptional fiscal intermediary services.
• Maintain Operational Standards and implement policies and procedures.
• Plan, execute, and implement strategic objectives identified in support of the company’s plan.
• Coordinate activities across units; evaluate plans and recommend changes to senior management.
• Develop leadership and management skills within subordinates.
• Accept responsibilities for performance appraisals and wage increases; develop metrics to measure performance.
• Collaborate with directors to optimize delivery of services and identify improvement opportunities.
• Travel may be required; work from home office.

Skills

Knowledge of administrative procedures

Education

Bachelor's degree in General Business or related field

Tools

MS Excel

Microsoft Office suite

Job description

Director of Operations - North Dakota/Minnesota

Job Category: Operations

Requisition Number: DIREC002711

• Posted : September 22, 2026
• Full-Time
• Remote

Locations

Showing 1 location

• Pay or shift range: $100,000 USD to $190,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

· Maintains Operational Standards

· Formulates, implements, and communicates operational policies and procedures

· Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan

· Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management

· Develops leadership and management skills within subordinates

· Approves performance appraisals and wage increases

· Develops metrics to measure operations performance

· Participates in the development of new services for recently acquired contracts

· Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement

· Monitors workloads of the group and re-assigns agencies and programs appropriately

· Collaborates with directors and executives from other functional areas to optimize delivery of services

· Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate

· Identifies opportunities to improve our processes

· Builds and maintains relationships with Agencies

· Promote adherence to and upholds the company’s mission and values

· Other duties as assigned

Qualifications

Bachelor’s Degree in business, human services or related field or equivalent work experience

· At least 5 years of experience relevant to the work performed

· Knowledgebase in supervision, business management and leadership

· Excellent written and oral communication skills

· Extensive experience in working on complex projects with Critical thinking and problem solving

· Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

· Demonstrate the ability to balance work pressure with time management skills

· Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

· Experience in working, initiating and maintaining highly effective team

· Competent in the use of Microsoft Office programs and the Internet

Work is performed in from a home office. Travel may be required.

Skills

Required

Knowledge of administrative procedures

Expert

Expert

Expert

Proficient in MS Excel

Expert

Expert

Microsoft Office suite

Expert

Education

Required

Bachelors or better in General Business or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.