Director of Operations - HVAC

EMCOR Group

Phoenix (AZ)

On-site

USD 180,000 - 240,000

Full time

48 hours ago

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Benefits offered by this job

Medical, dental, vision

401(k) + company match

Professional development

Job summary

Mesa Energy Systems, Inc. in Phoenix is seeking a Director of Operations to steer daily and strategic initiatives across Service, Retrofit, Automation, Sales and Warehouse. You will align managers and departments to a shared vision, implement improvements and drive long-term, sustainable growth.

You will lead process optimization, talent development, KPI tracking, and cross-functional collaboration to ensure on-time delivery, profitability and exceptional customer experience across all branches.

Qualifications

15+ years’ experience in HVAC commercial service or related field.
8+ years P&L responsibility.
Keen attention to detail and the flexibility to work with different aspects of a business.
Experience supervising, coaching and developing staff.
Financial acumen, inclusive of cost modeling for proposals.
Good working knowledge of Service, Sales and Retrofit branches.

Responsibilities

Organize, observe, and oversee daily operations across Service, Retrofit, Automation, Sales and Warehouse.
Lead initiative to implement changes with department managers and ensure alignment with Management Team.
Coach and mentor department managers to improve productivity and customer satisfaction.
Drive recruitment and talent acquisition; identify future hiring needs with department managers.
Evaluate processes and drive efficiency to meet organizational objectives and improve profitability.
Build and maintain a Branch QA/QC program with SOPs for each department.

Skills

Leadership

Strategic thinking

People management

Education

Bachelor's degree in business administration

Master's degree in business administration or management

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Director of Operations will have overall responsibility for the direction and coordination of the organization upon Management team buy-in and approval. This role will align management team objectives, ensuring that all managers, consequently all departments, share a common goal, direction and vision. This position is required to implement and drive overall strategic initiatives, to safeguard and augment the efficiency of the branch’s operations, and to facilitate accelerating development and long term, sustainable success.

Essential Duties & Responsibilities

Organize, observe, and oversee the implementation of daily operations of the entire business, including Service, Retrofit, Automation, Sales, and Warehouse.
Observations and recommendations to be taken to the Management team to initiate a platform for collective discussion, obtaining collective ideas for areas of improvement and ways to implement said areas.
Upon agreement and buy-in from the Management Team, the Director of Operations will take the lead in driving such changes and modifications with the help of the Department Managers in enforcing such changes and modifications
Ensure business is well coordinated and productive by managing its procedures and assisting department managers in coaching people.
Recruiting and talent acquisition for all areas of the business. Collaborate with department managers and proactively identify future hiring needs.
Evaluate process and procedures in all areas of the business and the overall efficiency of business according to organizational objectives and deliver improvement recommendations to management team
Work with Department managers to implement processes and procedures to ensure timeliness, efficiency of product and deliverables, profitability and overall customer satisfaction.
Cultivate positivity and a culture of teamwork.
Conduit of communication and Liaison between department managers and key department personnel to make decisions for operational activities and set strategic goals.
Oversee, plan and monitor the day-to-day running of business operations to ensure smooth progress, but avoid getting into the weeds on any issue. Focus on working on the business and not in the business.
Work with Department Managers to create a one- and three-year business plan. Small plans for each department, and one full business plan for the branch that detail the department’s current position and plans for future growth.
Observe staff from all departments and provide constructive feedback to departments managers
Responsible for emphasizing, driving and implementing a culture that is centered on the Customer Experience.
Drive ideas and initiatives for growth, profitability and customer retention.
Manage relationships/agreements with external partners/vendors.
Manage procurement processes and coordinate material and resource allocation.
Oversee Warehouse Management personnel and assist in implementing processes and procedures to ensure efficient, LEAN warehouse inventory practices, tool and inventory tracking and other efficient measures.
Evaluate overall performance by gathering, analyzing and interpreting data and metrics. Utilize Microsoft office suites, including CRM to track data.
Build Branch QA/QC program with Standard Operating Procedures for each department. Manage quality process.
Builds and maintains relationships with customers through client meetings, site visits, phone calls, and other channels.
Oversee Service Manager and Service Operations Manager
Ensure associate growth and development through mentoring and training.
Approve PM Service Contracts – Mentor Service Manager and Service Operations Manager
Approve PM renewals – Mentor Service Manager and Service Operations Manager
Meets with Service Operations Manager to discuss Open Work Order Report Inefficiencies
Meets with Service Operations Manager to discuss Open PM Report Inefficiencies
Monitors Service department KPI’s include billable hours, gross margin, revenue, contract performance and P-card truck stock expenditures.

Qualifications

Bachelor’s degree in business administration or organizational leadership
Master’s degree in business administration or management and leadership preferred.
15+ years’ experience in HVAC commercial service or related field.
8+ years P&L responsibility
Must have a keen attention to detail and the flexibility to work with different aspects of a business.
Experience supervising, coaching and developing staff.
Financial acumen, inclusive of cost modeling for sales proposals.
A good working knowledge of many sides of the business including Service, Sales and Retrofit

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125196&hashed=-2134526997) .

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Benefits:

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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Job Locations

US-AZ-Phoenix

2026-53009

Company

Mesa Energy Systems, Inc.