Director of Operations — Growth & Care Delivery

Indenovo Global Search & Selection; New Jersey; On-site; USD 140,000 - 190,000; Full time

Job summary

Indenovo Global Search & Selection is seeking a Director of Operations in New Jersey to lead daily operations and drive business growth across the region. You will build and guide an operations team, coordinate patient onboarding, scheduling, and insurance processes, and partner with Clinical leadership to ensure seamless service delivery.

The role requires hands-on leadership, independent problem-solving, and strong collaboration with Talent Acquisition and support functions to expand services

Qualifications

• Two+ years of experience leading and managing a team.
• Experience building or expanding an operation, program, or function.
• Proven ability to improve processes and deliver measurable results.
• Ability to manage competing priorities with strong organization and follow-through.
• Effective communication across operational and leadership teams.
• Translate business goals into clear action plans and drive execution.

Responsibilities

• Establish workflows, team responsibilities, and procedures aligned with policies and state requirements.
• Lead onboarding and address barriers to start of services for families.
• Oversee scheduling and service utilization, align therapist availability with hours.
• Coordinate insurance processes including authorizations and eligibility verification.
• Develop and mentor the operations team with coaching and accountability.
• Collaborate with Talent Acquisition on hiring plans and recruitment events.
• Support growth plans with local marketing and readiness for expansion.
• Maintain CRM accuracy on patient status and onboarding progress.
• Monitor timelines and utilization; identify issues and implement solutions.
• Foster collaboration with Clinical leadership and cross-functional partners.

Skills

Team leadership

Operations planning

Process improvement

Project management

Cross-functional collaboration

Communication

Education

Bachelor's degree or higher

Job description

Indenovo Global Search & Selection is seeking a Director of Operations in New Jersey to lead daily operations and drive business growth across the region. You will build and guide an operations team, coordinate patient onboarding, scheduling, and insurance processes, and partner with Clinical leadership to ensure seamless service delivery.

The role requires hands-on leadership, independent problem-solving, and strong collaboration with Talent Acquisition and support functions to expand services