Director of Operations for Pharmacy Services

Massachusetts Department of Public Health; Tewksbury (MA); On-site; USD 146,000 - 256,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

A state health department is seeking a Director of Operations for Pharmacy Services to lead and oversee pharmacy operations across state agencies. This role is crucial for ensuring compliance, managing pharmacy infrastructure, and improving public health outcomes through effective medication management. Candidates must be licensed pharmacists with robust supervisory and clinical experience. Excellent leadership, budgeting, and communication skills are required. This is a full-time position located in Tewksbury, Massachusetts.

Qualifications

• Minimum of two years of supervisory experience.
• Proven clinical experience in pharmacy operations.
• Strong budgeting and financial management skills.

Responsibilities

• Oversee pharmacy services provided by the contracted vendor.
• Lead strategic planning for pharmacy service operations.
• Ensure regulatory compliance and licensing adherence.

Skills

Leadership

Clinical operations

Budget management

Communication

Regulatory compliance

Education

Registered Pharmacist

Board Certification

Job description

Director of Operations for Pharmacy Services

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Director of Operations for Pharmacy Services

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Recruitment and Retention Manager - Commonwealth of Massachusetts

The Massachusetts Department of Public Health (DPH) is seeking a dynamic and experienced Registered Pharmacist to act as the Director of Operations for Pharmacy Services. In this role, you will serve as an essential leader in overseeing and advancing pharmacy operations across multiple state agencies, including the Executive Office of Health and Human Services (EOHHS) and the Executive Office of Public Safety and Security (EOPSS). This opportunity ensures the delivery of efficient, compliant, and high-quality pharmacy services while providing strategic oversight of a key vendor contract. With responsibility for everything from drug procurement and distribution to system-wide licensing and regulatory compliance, the Director plays a critical role in improving public health outcomes through effective medication management.

This position combines leadership in operational strategy with hands-on facility oversight, including the management of pharmacy infrastructure, information systems, inventory, and professional staffing. Candidates will have the opportunity to shape future pharmacy services through contract negotiations, technology enhancements, and collaborative partnerships across state departments. With a mission rooted in public service and cost-effective care, this role offers an impactful platform to lead innovation in pharmacy delivery statewide.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Oversee the delivery, quality, and compliance of pharmacy services provided by the contracted vendor, including conducting regular and ad hoc audits to ensure adherence to contractual obligations.
• Lead strategic planning for short- and long-term pharmacy service operations, ensuring optimal use of pharmacotherapy and cost-effective service delivery across all facilities.
• Oversee and maintain regulatory compliance, including oversight of licensing requirements (DEA, DPH, Board of Pharmacy) and adherence to all relevant federal, state, and local laws.
• Administer and enhance the computerized pharmacy information system, ensuring data integrity, operational efficiency, and integration with related systems such as laboratory and patient records.
• Provide financial oversight of pharmaceutical expenditures, including inventory management, contract negotiations, vendor coordination, and budget development in alignment with procurement policies.
• Collaborate with internal departments and external agencies to coordinate the procurement and delivery of critical pharmaceuticals, including specialized medications such as naloxone and potassium iodide.
• Act as facility operations manager for the pharmacy, with responsibilities including the maintenance and repair of equipment, IV room oversight, vault security, and general infrastructure management.
• Participate in vendor selection and contract renewal processes, including proposal evaluation, negotiations, and award decisions for future pharmacy service contracts.
• Direct the recruitment, evaluation, and assignment of pharmacy staff, and implement systems to verify professional licensure, credentials, and compliance with continuing education requirements.
• Serve as a liaison to resolve operational conflicts and interdepartmental issues, while also advising on administrative, financial, and personnel policies that impact pharmacy operations.

Required Qualifications:

• Minimum of two years of supervisory experience, with demonstrated ability to lead teams and oversee clinical operations effectively.
• Proven clinical experience, including designing and implementing clinical pharmacy programs and participating in Pharmacy and Therapeutics Committees.
• Strong budgeting and financial management skills, with experience overseeing pharmacy-related expenditures and resource allocation.
• Excellent verbal and written communication skills, with the ability to prepare and present professional reports clearly and effectively.
• Highly organized with the ability to prioritize and adapt to changing tasks, while applying both structured and creative problem-solving approaches.
• Demonstrated ability to build and maintain collaborative professional relationships with administrators, medical staff, and nursing leadership.
• Committed to maintaining confidentiality and privacy of all client-related data, records, and operational procedures in compliance with state regulations.

Preferred Qualifications:

• Board Certification strongly desired.

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

Learn more and share a one-pager on DPH and what we do: DPH at a Glance PDF | Doc

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least one year of full-time, or equivalent part-time, professional experience as a registered Pharmacist.

Special Requirements:

Current and valid registration as a pharmacist under the Massachusetts Board of Registration in Pharmacy.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Government Administration and Health and Human Services

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