Director of Operations (DOO) with COO Track

Metro Chamber

Sacramento (CA)

On-site

USD 90,000 - 120,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Life insurance

Vision insurance

Job summary

Curtis Legal Group is seeking a Director of Operations (DOO) to translate firm strategy into scalable systems, supporting the C-Suite, attorneys, and legal teams. This role focuses on optimizing delivery, reducing variability, and driving profitability without giving legal direction.

The DOO will report to the C-Suite and work across offices, driving standards, workflows, and AI-enabled enhancements to improve efficiency and client outcomes.

Qualifications

Master's degree in business administration (MBA) or demonstrated operational leadership experience.
Experience in leading operational teams, preferably in professional services or legal services.
Experience with artificial intelligence (AI) programs and systems.
Understanding of business budgets and accounting systems.
Proficient in Microsoft Suite.
Experience with leading teams.

Responsibilities

Oversee execution and consistency of legal workflows from intake handoff through case resolution.
Monitor KPIs including AI usage, client service, attorney revenue, case progression, and team capacity.
Collaborate with Managing Attorneys to align operational systems with legal strategy and client outcomes.
Develop and maintain standard operating procedures (SOPs) supporting legal teams.
Assist HR to recruit and develop existing and future team members.
Lead and develop legal operation supervisors, managers, and support leaders.

Skills

MBA / Leadership

Team Leadership

Strategic Planning

Operational Excellence

Data-Driven Decision Making

Education

MBA

Tools

AI programs

Job description

Director of Operations (DOO) with COO Track

Curtis Legal Group is seeking a strategic, driven, and enthusiastic, Director of Operations to join our personal injury practice and serve as an operational leader

supporting the firm’s C-Suite, attorneys, and legal teams. This role is designed for an operations leader who thrives in translating firm strategy into scalable systems,

clear accountability, and consistent execution across legal teams. Curtis Legal Group values collaboration, integrity, clarity, and high standards. The Director of Operations plays a critical role in strengthening how legal work is supported, supervised, and delivered without practicing law or directing legal judgment.

The Director of Operations is a position tracking to the position of Chief Operations Officer (COO). This person is responsible for assisting stakeholders with firm-wide

oversight of legal support operations, case workflow execution, performance management, and cross-functional alignment between attorneys, operations,

finance, intake, and administration. This role focuses on optimizing legal delivery systems, improving consistency across offices and teams, and supporting attorney

effectiveness and capacity. Reporting Relationship: Reports directly to the C-Suite team of the Firm.

Authority & Scope

Assists operations across all practice locations
Establishes firm-wide legal operational standards, workflows, and KPIs
Deploys artificial intelligence solutions
Partners with legal leadership on execution while respecting attorney autonomy and ethical boundaries
Reviews and provides analysis of firm operations, including budgets in order to develop efficiencies and to scale profitability
Creates innovative solutions for firm operations and reviews data analytics, including use of AI support
Serves as the C-Suite representative of the management team and oversees office work culture in the Sacramento office
Assists management team with firm marketing strategies and advertising
mediums

Core Responsibilities

Operations Leadership

Assists in oversight of the execution and consistency of legal workflows from intake handoff through case resolution
Monitors KPIs including but not limited to firm’s AI usage, client service, attorney revenue, case progression, attorney and legal team caseload capacity, case resolution time and obstacles
Collaborates with Managing Attorneys to align operational systems with legal strategy and client outcomes
Develops and maintains standard operating procedures (SOPs) supporting legal teams
Assists HR to recruit and develop existing and future team members
People Leadership & Accountability
Assists with development of legal operation supervisors, managers, case managers, and support leaders
Demonstrates and advocates firm values in the role as a leader of team members
Supports attorney performance through clarity of roles, expectations, and tools—not legal direction
Drives, manages, and demonstrates a growth mindset in firm performance, training, mentorship, and professional development
Cross-Functional & Strategic Support
Acts as the primary operational liaison between legal teams and firm leadership
Partners on firm planning, staffing models, budgeting inputs, and growth initiatives
Creates and develops operational efficiencies and strategy for firm profitability

Qualifications

Master's degree in business administration (MBA) /management or demonstrated operational leadership experience
Exhibits and/or demonstrates skills required for success in leading
operational teams
Experience in professional services or legal services (personal injury preferred)
Experience with artificial intelligence (AI) programs and systems
Understanding of business budgets and accounting systems
Proficient in Microsoft suite programs
Experience with leading teams

Location & Compensation

Schedule: Full-time in person

Travel requirements: Travel to theModesto office once per week

Compensation:$90,000 - $120,000 annually (commensurate with experience)

Benefits