Director of Operations & Community Impact

Wayne Senior Center, a program of Main Line Senior Services; Wayne (PA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Retirement matching

Job summary

Wayne Senior Center is seeking a Director of Operations to lead cross‑departmental programs, optimize operations, and advance a people‑centred culture in Wayne, PA. The role reports to the Executive Director and requires building strong systems, empowering staff, and driving continuous quality improvement.

The position offers daytime, full‑time hours with occasional evenings or weekends, salary in the low‑to‑mid $70k range, and benefits including PTO, holidays, medical insurance, and retirement

Qualifications

• Bachelor's degree in nonprofit management, public administration, human services, gerontology, social services, healthcare administration, recreation, or a related field required.
• Minimum of three years of progressively responsible leadership experience in nonprofit management, community services, aging services, human services, healthcare, recreation, or a related field.
• Demonstrated experience supervising and developing staff, including employees responsible for distinct programs or service areas.
• Strong organizational leadership, project management, problem-solving, and decision-making skills.
• Experience using data, outcomes, participant feedback, and performance measures to guide decision-making.
• Ability to develop effective systems, processes, and workflows and lead organizational change.
• Strong interpersonal and communication skills with the ability to build collaborative relationships across departments and with community partners and stakeholders.
• Ability to balance strategic thinking with practical implementation and day-to-day problem solving.
• Experience with nonprofit, community-based, aging, health, wellness, or human service organizations preferred.
• Flexibility to occasionally work evenings and weekends for programs, events, or organizational needs.
• Commitment to our mission & a belief in the value of community, connection, wellness, & healthy aging.

Responsibilities

• Provide leadership and operational oversight across participant‑facing programs and services. Ensure programs and services are delivered effectively, consistently, safely, and in alignment with the organization’s mission, strategic priorities, funding requirements, and quality standards.
• Provide leadership, guidance, and support to program and service staff to ensure effective day‑to‑day operations, address challenges, and maintain high‑quality, member‑centered programs and services.
• Facilitate coordination across program areas to create a cohesive member experience and make effective use of organizational resources, space, staff, and schedules.
• Identify operational challenges and opportunities and develop solutions that strengthen service delivery and organizational effectiveness.
• Develop and improve systems, processes, and workflows that support efficient operations and cross‑departmental collaboration.
• Coordinate implementation of new services, pilot programs, special initiatives, and operational changes.
• Maintain an organization‑wide view of calendars, activities, staffing needs, and operational priorities to anticipate conflicts, gaps, and opportunities for collaboration.
• Supervise and support managers and staff responsible for programs and member experience, nutrition, digital inclusion, and support services.
• Establish clear expectations, goals, and accountability for direct reports and support their success as leaders within their respective areas.
• Provide regular coaching, feedback, performance management, and professional development.
• Conduct performance evaluations and support development of annual goals for direct reports.
• Partner with the Executive Director and Director of Finance & Administration on recruitment, onboarding, retention, and personnel matters within assigned departments.
• Promote communication and collaboration among departments and help staff navigate shared priorities and responsibilities.
• Identify opportunities to strengthen staff capacity, leadership development, and succession planning.
• Foster a culture that values collaboration, innovation, accountability, learning, and continuous improvement.

Skills

Leadership

Project management

Communication

Problem solving

Staff development

Education

Bachelor's degree in nonprofit management, public administration, human services, gerontology, social services, healthcare administration, recreation, or a related field

Advanced degree preferred

Job description

Wayne Senior Center is seeking a Director of Operations to lead cross‑departmental programs, optimize operations, and advance a people‑centred culture in Wayne, PA. The role reports to the Executive Director and requires building strong systems, empowering staff, and driving continuous quality improvement.

The position offers daytime, full‑time hours with occasional evenings or weekends, salary in the low‑to‑mid $70k range, and benefits including PTO, holidays, medical insurance, and retirement