Head of Operations & Systems Transformation

Child Development Center at Wyndham; Glen Allen (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Child Development Center at Wyndham seeks a Director of Operations to serve as the senior operational leader and strategic partner to the Owner/CEO. The role focuses on turning vision into disciplined execution, building scalable systems, and driving accountability across the organization from Richmond area operations.

The successful candidate will design and optimize processes, lead cross-functional initiatives, manage budgets, and establish data-driven dashboards to improve performance and

Qualifications

• Five or more years of progressively responsible operations or organizational leadership experience.
• Experience leading cross-functional projects and organizational change initiatives.
• Experience designing and implementing operational systems, workflows, and performance metrics.
• Experience managing budgets, financial reporting, and resource planning.
• Experience coaching and building accountability within teams.

Responsibilities

• Partner with executive leadership to translate priorities into actionable plans and measurable goals.
• Lead cross-functional initiatives to improve organizational performance.
• Establish accountability by setting expectations and coaching leaders.
• Design and optimize operating systems, SOPs, and processes for efficiency and scalability.
• Develop dashboards and metrics to support data-driven decisions.
• Oversee budgets, purchasing, vendor relationships, and facilities.
• Ensure regulatory compliance and continuous improvement across the organization.

Skills

Strategic thinking

Leadership

Project management

Communication

Analytical

Decision making

Financial acumen

Stakeholder engagement

Professionalism

Microsoft Office

Tools

Microsoft Office

Job description

Child Development Center at Wyndham seeks a Director of Operations to serve as the senior operational leader and strategic partner to the Owner/CEO. The role focuses on turning vision into disciplined execution, building scalable systems, and driving accountability across the organization from Richmond area operations.

The successful candidate will design and optimize processes, lead cross-functional initiatives, manage budgets, and establish data-driven dashboards to improve performance and