Director of Operations: Cape Cod Hospitality Growth

Better Talent; Yarmouth (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

PTO / Vacation and sick leave

Flexible scheduling

Team events & perks

Autonomy in decision-making

Job summary

Beacon Destinations on Cape Cod is seeking an experienced Director of Operations to helm the day-to-day performance of our vacation rental portfolio and to build scalable operational foundations for growth.

This hands-on leadership role requires balancing strategic planning with execution, improving systems, and ensuring five-star guest experiences while protecting homeowner investments.

Qualifications

• Must reside within the Cape Cod area.
• Reliable transportation and the ability to travel between properties throughout the region.
• Minimum of 3 years of progressive operations leadership experience within hospitality, vacation rentals, property management, field services, or another fast-paced service-based business mandatory.
• Demonstrated success managing multiple priorities while maintaining exceptional attention to detail.
• Proven experience leading vendors, contractors, field teams, or cross-functional operations while driving accountability and results.
• Strong critical thinking and problem-solving skills with the ability to make confident decisions under pressure.
• Excellent communication and relationship-building skills with both internal teams and guests.
• Strong organizational and project management abilities.

Responsibilities

• Lead the day-to-day operations of Beacon Destinations' vacation rental portfolio across Cape Cod.
• Develop, improve, and document operational processes that support business growth and operational excellence.
• Monitor key operational performance metrics, identify improvement opportunities, and implement solutions.
• Partner with company leadership to support strategic initiatives and portfolio expansion.
• Oversee cleaning operations to ensure every property consistently meets five-star standards.
• Coordinate turnover inspections and preventative maintenance programs.
• Manage maintenance requests, vendor relationships, and property damage claims from start to resolution.
• Ensure every property is fully stocked, guest-ready, and maintained to the highest quality standards.
• Manage inventory, supplies, and operational equipment across the portfolio.
• Oversee guest communications to ensure timely, professional, and solution-oriented service.
• Resolve guest concerns quickly while protecting the guest experience and company standards.
• Champion a culture focused on consistently earning five-star reviews.
• Lead operational onboarding and project management for new property launches during the offseason.
• Coordinate vendors, timelines, inspections, and operational readiness for newly acquired homes.
• Support continuous improvement initiatives that increase efficiency and scalability as the portfolio grows.

Skills

Operations leadership

Vendor management

Communication

Project management

Problem solving

Organizational skills

Travel between properties

Property management software

Tools

Property management software

Job description

Beacon Destinations on Cape Cod is seeking an experienced Director of Operations to helm the day-to-day performance of our vacation rental portfolio and to build scalable operational foundations for growth.

This hands-on leadership role requires balancing strategic planning with execution, improving systems, and ensuring five-star guest experiences while protecting homeowner investments.