Director of Admissions and Operations

Charles R. Drew University of Medicine and Science; Los Angeles (CA); On-site; USD 100,000 - 136,000; Full time

Job summary

Charles R. Drew University of Medicine and Science is seeking a Director of Admissions to lead innovative strategies for undergraduate and graduate admissions. This role emphasizes diversity and equity in recruitment, with responsibilities spanning from application management to compliance with regulations. The ideal candidate will possess a master's degree and substantial experience in admissions, alongside strong leadership and organizational skills.

Benefits

Medical, dental, vision benefits

Retirement plan

17 paid holidays per year

16 hours of paid time off for community service

Qualifications

• 5-7 years of progressive admissions counseling or academic advising experience.
• Reliable transportation for recruitment events.
• Proficiency in Microsoft Office (Outlook, Word & Excel).

Responsibilities

• Develop and achieve enrollment targets with the Vice Provost.
• Supervise admissions for undergraduate and graduate programs.
• Ensure timely and accurate processing of applications.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Analytical Skills

Education

Regionally accredited master’s degree in a related field

Tools

Microsoft Office

Slate

Job description

Charles R. Drew University of Medicine and Science
1731 E. 120th Street
Los Angeles, CA 90059, USA

Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for under-represented students.

CDU offers the only historically black Doctor of Medicine program west of the Mississippi and is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of South Los Angeles neighborhoods.

The primary responsibility of this position is to provide overall direction, leadership and coordination of the University’s undergraduate and graduate admissions processes, and to streamline the operational infrastructure that supports application processing, data integrity, reporting, and enrollment services. As a member of the Enrollment Management division, the Director works directly with the Vice Provost for Enrollment Management to evaluate the effectiveness of admissions and enrollment growth strategies.

Essential Duties and Responsibilities:

• Develop and achieve short-term and long-range enrollment targets in consultation with the Vice Provost of Enrollment Management and the Director of Recruitment and Partnerships.
• Supervise and provide leadership in admissions of undergraduate, graduate and professional programs with a focus on increasing access in health professions.
• Direct the admissions process from point of started application through deposited and matriculation.
• Provide enrollment reports containing accurate data regarding admissions. Yield, melt, and conversions to support a data driven decision making environment.
• Ensure that applications are processed promptly, timely, and accurately for each program.
• Streamline admissions review process for common application and liaison CAS systems.
• Coordinate admissions functions with the offices of Recruitment, Financial Aid and Registrar.
• Ensure a smooth transition of student records from Admissions to the Office of the Registrar.
• Develop, execute, and assess office policies, procedures, and the student information system of the Admissions unit (The supervision of a student information system in this position includes Slate, CAS, CommonApp, and PowerCampus).
• Maintain compliance with federal, state, and accreditation regulations, and university policies.
• Direct, hire, supervise, mentor, and coach Admissions unit personnel.
• Collaborate with Recruitment to develop, update, and design marketing and promotional literature, display materials, and website activities for admissions and recruitment.
• Oversee day-to-day admissions operations, including CRM system management (e.g., Slate or Ellucian CRM Recruit), document processing, and applicant communications.
• Lead operational planning and optimization of admissions workflows, processing timelines, and service delivery standards.
• Monitor and analyze admissions funnel data (inquiries, applications, conversion, deposits, yield) to inform decision-making and forecast enrollment trends.
• Collaborate with IT and institutional research on data integration and dashboard reporting.
• Develop and maintain execution of communication plan to all started apps through deposited students.
• Prepare and administer the unit budget.
• Attend team meetings, graduate fairs, and conferences as necessary to maintain knowledge of existing and new admissions policies, practices and procedures.
• Perform other related duties as assigned.

Qualifications/Requirements:

• Regionally accredited master’s degree in a related field required.
• Five to seven years progressive admissions counseling or academic advising experience with a wide range of students in schools, colleges or universities.
• Reliable transportation to travel with admission/recruitment materials for off-site events.

KNOWLEDGE/ABILITY/SKILLS REQUIRED:

• Ability to maintain effective working relationships with diverse/multi-culture faculty, students, staff and external contacts.
• Strong leadership, interpersonal, presentation, and management skills.
• Ability to analyze and interpret information.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously, ability to prioritize, meet deadlines and detail orientated.
• Use of standard office equipment. Proficiency in Microsoft Office (Outlook, MS Word & Excel).
• Demonstrated writing, editing and proofreading skills.
• Ability to address complex issues utilizing a clear, thoughtful manner and to come to a resolution quickly without jeopardizing the event or relationships with people involved.
• Ability to listen carefully to understand, respond, and problem-solve effectively to address concerns and interests of students and campus constituents, guests, vendors, and others, as needed.
• Ability to work independently and manage time effectively.
• Licensed to drive in the State of California

Compensation:

• $100,000 - $136,000 annual

Position Status:

• Full-Time, Exempt

Excellent benefits: Medical, dental, vision, retirement plan, vacation accrues on first day of employment, wellness programs, 17 paid holidays per year, up to 16 hours of paid time off to participate in community service and much more.

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional climbing, balancing, stooping, kneeling, crouching, crawling, reaching high and low levels, seeing far. Frequent standing, walking, sitting, finger movement, feeling with hands, and use of high acuity hearing, depth perception, and color vision. Constant clear speaking, conversational hearing, and seeing near.

WORK ENVIRONMENT:

• Position is on-site unless specific authorization from themanager.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
• Occasional exposure to extreme heat, temperature changes, wetness, humidity, confined spaces, and noises over 80 decibels.
• Occasionally required to work in confined space.

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional work on a variety of unrelated tasks. Frequent calculating, interrupted work, work on a variety of related tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Special Requirements:

• Ability to work effectively with a diverse community.

As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment, students, faculty, and staff must comply with the current CDU Covid-19 requirements as described on the CDU Covid-19 webpage. Please visit the CDU Return to Campus website https://www.cdrewu.edu/covid-policy/ or email the Campus Nursing Office at [e-mail] .

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.

Qualifications

Education

Required

Masters or better.

Experience

Required

5-7 years:

5-7 years:

Five to seven years of progressive admissions experience in higher education

Licenses & Certifications

Required

CA Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.