Director of Operations: Back of House

Chick-fil-A Market of Hilliard; Hilliard (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible schedule

Paid Vacation time

Referral program

Employee discount

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid training

Mileage reimbursement

Job summary

Chick-fil-A Market of Hilliard is seeking a Director of Operations to partner with the Owner/Operator and execute strategy to grow the business and uphold Chick-fil-A standards. You will influence culture, lead a leadership team, and drive performance through the Market of Hilliard Leadership Academy.

You will own real responsibility, help achieve excellence, and contribute to a caring community while developing your leadership and business acumen in a fast-paced environment.

Qualifications

• Experience in restaurant operations and people management.
• Proven ability to lead teams and drive results.
• Strong communication and relationship-building with guests and staff.

Responsibilities

• Oversee high-volume daily operations and drive service excellence.
• Lead shift operations and ensure smooth flow of business.
• Develop leaders through coaching, feedback, and mentoring.

Skills

Leadership

Operations management

Customer service

Team building

Communication

Education

Bachelor's in business/related field

Tools

POS systems

Inventory software

Job description

At Chick-fil-A Market of Hilliard, we are a team that strives together to create REMARKable experiences for all who visit our restaurant. Being a Director of Operations at Market of Hilliard is more than just a title—it's an opportunity to provide legendary service, grow a dynamic business, and create a caring community.As a Director, you will partner closely with the Owner/Operator to execute the organizational strategy of Chick-fil-A Market of Hilliard to grow the business, achieve high standards of excellence and cultivate a culture of care for team members and guests. The Director role embodies character, chemistry, competency, and capacity.Through the Market of Hilliard Leadership Academy, we provide an opportunity for responsible and professional individuals to gain real experience with the #1 top-rated brand in the industry.As a member of Market of Hilliard’s Leadership Team, you will own real responsibility, have the opportunity to achieve real business results, and will increase your ability to influence real change – equipping you for future success. Whether you're looking for a career within the Chick-fil-A business or beyond, you'll work closely with an independent Owner/Operator who is dedicated to providing life and leadership skills valuable for your professional growth.

Why Join Our Team?

Our Owner/Operator is passionate about investing in growing leaders in our growing business! Here’s what you can expect as part of our team:

• Equipped through a 5-week Leadership Academy – training you with principles and practices of leaders
• Development in monthly leadership meetings led by the Owner/Operator
• Constructive Coaching and Encouragement from experienced Restaurant Leaders
• Support from a High-Performance Leadership team structure
• A team-environment where you can make a difference
• Flexible scheduling to support your success
• Scholarship opportunities for education assistance
• Competitive pay with potential for performance-based raises
• Team events, recognition programs, and incentives

Requirements/Responsibilities

Minimum Requirements

• Ability to Open and/or Close the restaurant – keyholder responsibilities
• Strong commitment to growth and development of self
• High capacity for building relationships & communicating effectively with a diverse group of people
• Self-starter with ability to work independently
• Demonstrates the importance of Chick-fil-A’s Corporate Purpose
• Exemplifies the Chick-fil-A Market of Hilliard Core Values – Excellence, Initiative, Service, and Integrity

What will you be responsible for?

At Market of Hilliard, we believe that leaders are those who influence change and set an example of service for our team members.

Some specific responsibilities include:

• Support excellence in daily Operations of a high-volume, fast-paced restaurant
• Responsible for leading shift operations, ensuring excellence in flow of business
• Oversees team members, following all labor law requirements and conducting disciplinary action, when necessary
• Develop other leaders, through coaching, feedback and one-on-one developmentCreate and maintain Food Safety processes in all areas of the restaurant
• Maintain Chick-fil-A's high standards for Food Quality, cleanliness, and service excellence
• Handle machines, equipment and inventory with the utmost integrity and attention to detail
• Faithful Stewardship of truck ordering, inventory, FIFO and distributor relationships
• Maintain a clean and welcoming kitchen and work environment
• Work collaboratively with fellow team members and leaders
• Ensure assembly of timely and excellent Catering Orders
• Follow restaurant policies, including dress code and health & safety guidelines
• Assist with other duties as assigned by leadership

What Are We Looking For?

• Exceptional Responsibility and displays ownership
• Takes Initiative and Work Efficiently
• Positive, enthusiastic attitude in even challenging scenarios
• Passion for serving others
• Strong ability to communicate clearly and listen carefully
• Ability to multi-task in a fast-paced environment
• Reliability and dependability
• Ability to stand for extended periods and perform physical tasks as needed
• Customer service or restaurant experience is a plus
• Previous shift lead or manager experience is preferred, but not required

Benefits

• Flexible schedule
• Paid Vacation time
• Referral program
• Employee discount
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid training
• Mileage reimbursement