Director of Operations Analytics

DS Bus Lines; City of Beacon (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Beacon Mobility Corp. seeks a Director of Operations Analytics to lead analytics and BI for Operations Support and regional leaders. The role combines Domo development, operational analytics, and cross-functional partnerships to turn data into actionable decisions and measurable outcomes.

Responsibilities include building dashboards, defining KPIs, and driving adoption across operations, finance, and regional teams, with a hands-on leadership style and a focus on actionable insights.

Qualifications

• 7+ years of analytics, BI, or performance improvement.
• Hands-on Domo experience developing dashboards, cards, datasets, and reporting tools.
• Strong SQL skills and advanced Excel proficiency.
• Ability to independently investigate problems, identify data sources, and develop insights.
• Strong communication and stakeholder partnership and change-management skills.
• Ability to work with operational leaders, explain findings clearly, and drive analytics adoption.
• Experience in transportation, logistics, service, or multi-site operations.

Responsibilities

• Define business questions, priorities, and reporting needs with executives.
• Translate priorities into analytics, KPIs, and actionable recommendations.
• Build, maintain, and improve Domo dashboards, cards, datasets, and alerts.
• Lead Domo roadmap priorities and analytics projects from intake to implementation.
• Validate data, troubleshoot issues, and coordinate with tech resources for data integrity.
• Explore and validate operational data to support KPI development and dashboards.
• Collaborate with Operations, Finance, Continuous Improvement, Technology, and regional leaders.

Skills

Domo experience

SQL proficiency

Advanced Excel

Problem solving

Stakeholder management

Communication

Transportation domain

Tools

SQL

Excel

Domo

Job description

Beacon Mobility Corp. The Director of Operations Analytics helps Operations Support and regional leaders turn data into better decisions, stronger execution, and measurable business outcomes. This hands‑on role combines BI leadership, Domo development, operational analytics, and cross‑functional partnership to build practical reporting solutions, drive adoption, and convert insights into operational action.

Key Responsibilities

Hands‑On Leadership, Business Analysis & Decision Support Partner with operational and executive leaders to define business questions, priorities, and reporting needs. Translate priorities into analytics, KPIs, Domo solutions, and action‑oriented recommendations. Perform root‑cause analysis and identify risks, trends, operational gaps, and opportunities. Domo Development, BI Direction & Adoption Build, maintain, and improve Domo dashboards, cards, datasets, alerts, and reporting solutions. Lead Domo roadmap priorities and analytics projects from intake through implementation, including scope definition, stakeholder alignment, UAT, training support, adoption, business validation, and follow‑up measurement. Investigate, connect, and validate data across operational systems to support new reporting, analytical, KPI, dashboard, and decision‑support capabilities within Domo. Validate reporting accuracy, troubleshoot data issues, and partner with technical resources when source data or integration issues arise. Data Exploration & Validation Explore and validate operational data to support analysis, KPI development, and dashboard creation. Document data definitions, calculations, assumptions, and reporting methodologies. Operational Analytics Analyze labor, financial, operational, service, productivity, customer, and performance data to identify trends, risks, and opportunities. Establish baseline metrics and measure the impact of operational initiatives. Support ad hoc executive and operational reporting requests. Cross‑Functional Partnership Collaborate with Operations, Finance, Continuous Improvement, Technology, and regional leaders to prioritize high‑value analytical opportunities. Support strategic initiatives that require clear visibility, measurement, analysis, and decision support.

Preferred Qualifications

• 7+ years of progressive experience in analytics, business intelligence, operational reporting, decision support, or performance improvement.
• Hands‑on Domo experience developing dashboards, cards, datasets, business logic, and user‑facing reporting tools.
• Strong SQL skills and advanced Excel proficiency.
• Ability to independently investigate business problems, identify relevant data sources, and develop actionable insights.
• Strong communication, stakeholder partnership, facilitation, and change‑management skills.
• Ability to work directly with operational leaders, explain findings clearly, and drive analytics adoption.
• Experience in transportation, logistics, service, field operations, or multi‑site businesses.
• Experience with KPI design, operational scorecards, performance measurement, and business impact tracking.
• Familiarity with data integration concepts, data relationships, and troubleshooting reporting discrepancies.
• Experience with automation, AI‑enabled analytics, workflow tools, or decision‑support capabilities.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility‑based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

Safe, reliable transportation for 100 Years Customized mobility solutions Serving students, patients, and 1,500+ communities Nearly 20,000 employees strong

What we do best

People First Safety Always School Bus & Special Education Paratransit Non‑Emergency Medical Alternative Student Transportation

Why it matters

Transportation creates opportunity Mobility builds independence Every Ride Matters