Director of Operations & Account Management

WPP Media; New York (NY); Hybrid; USD 1,400 - 2,800; Full time

Job summary

WPP Media in New York seeks a Director of Operations & Account Management (US) to own campaign execution, client retention, and account growth for the US market. This hybrid role bridges technical operations with client-facing strategy and drives end-to-end lifecycles from audience creation to optimization.

You will lead campaigns, manage revenue tracking, and deliver strategic reporting, dashboards, and quarterly business reviews to clients and leadership.

Qualifications

• 5+ years managing campaigns in the programmatic ecosystem (DSPs, SSPs, Ad Servers, and DMPs/CDPs).
• Proven track record of managing client relationships and driving revenue growth.
• Strong data analysis skills and ability to translate metrics into recommendations.

Responsibilities

• Own audience strategy, deployment, and optimization of targeted segments across DSPs and data platforms.
• Manually set up, monitor, and troubleshoot live campaigns; resolve delivery and performance issues.
• Design scalable workflows to improve execution speed and service quality.
• Serve as the primary operational contact for US clients and translate performance into insights.
• Identify upsell opportunities and align product offerings with client objectives.
• Deliver campaign performance reports and revenue dashboards to clients and leadership.

Skills

Programmatic Expertise

Client Management

Analytical Rigor

Agility

Collaborative Leadership

Job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We work with the world’s most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.

Why we’re hiring:

The Director of Operations & Account Management (US) owns campaign execution, client retention, and account growth for the US market. This hybrid role requires an expert-level, “hands-on-keyboard” programmatic practitioner who can seamlessly bridge the gap between technical operations and client-facing strategy.
You will lead end-to-end campaign lifecycles—from audience creation to performance optimization—while actively identifying commercial opportunities to scale existing client accounts. This role is directly tied to revenue retention and growth goals.

What you’ll be doing:

• Programmatic Operations & Audience Management
  • Audience Strategy: Own the creation, deployment, and optimization of highly targeted audience segments across DSPs and data platforms.
  • Campaign Execution: Manually set up, monitor, and troubleshoot live campaigns in real-time; resolve technical delivery, pacing, and performance issues in coordination with product and engineering teams.
  • Process Engineering: Design and implement scalable operational workflows to eliminate bottlenecks, improve execution speed, and enhance service quality.
• Client Services & Account Growth
  • Account Ownership: Serve as the primary operational contact for US clients, translating complex technical performance into clear, actionable business insights.
  • Revenue Growth: Partner with commercial teams to identify upsell opportunities, support pre-sales strategy, and align product offerings with client business objectives.
  • Strategic Reporting: Deliver comprehensive campaign performance reports, revenue dashboards, and QBRs to clients and internal leadership.
• Financial Reporting & Analysis
  • Revenue Tracking: Manage and reconcile business revenue reporting, tracking performance against forecasts and identifying growth trends or churn risks.
  • Cross-Functional Alignment: Collaborate with demand and supply teams to ensure accurate billing, data reconciliation, and inventory planning.

What you’ll need:

• Programmatic Expertise: 5+ years of hands-on-keyboard experience managing campaigns within the programmatic ecosystem (DSPs, SSPs, Ad Servers, and DMPs/CDPs).
• Client Management: Proven track record of managing client relationships, driving account retention, and hitting revenue growth targets.
• Analytical Rigor: Strong data analysis skills; comfortable translating raw campaign metrics and revenue data into strategic recommendations.
• Agility: Ability to thrive in a fast-paced, evolving product environment (experience with curation or federated learning models is a plus).
• Collaborative Leadership: Strong communication skills to bridge technical operations with sales/growth and product development.

Who you are:

You’re open_:_ We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic_:_ We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

$1—$2 USD

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.