Director of Operations, Academic Services — Elevate Student Success

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 67,000 - 105,000; Full time

Job summary

University of Pennsylvania invites applications for Director of Operations in the Office of Academic Services (Penn Engineering). This role leads cross-functional initiatives, oversees student records, events, and partnerships to advance academic services and student success.

The successful candidate will manage an Operations team, drive data-informed decision making across CRM/ERP/LMS platforms, and partner with academic and administrative units to align with registrar and school requirements.

Qualifications

• Bachelor's degree and 3-5 years in academic operations or leadership.
• Proven track record leading cross-functional projects.
• Experience with data analysis, reporting, and multiple information systems (CRMs, ERPs, LMSs).
• Strong interpersonal skills and ability to collaborate across units.

Responsibilities

• Lead strategic cross-functional initiatives to enhance academic services.
• Refine workflows, metrics, and systems with engineering stakeholders.
• Oversee events like commencement and family weekend; evaluate outcomes.
• Coach operations staff and manage hiring/onboarding/offboarding.
• Coordinate partnerships and international visits.

Skills

Cross-functional leadership

Project management

Data analysis

Stakeholder engagement

Communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

CRMs

ERP systems

LMSs

Job description

University of Pennsylvania invites applications for Director of Operations in the Office of Academic Services (Penn Engineering). This role leads cross-functional initiatives, oversees student records, events, and partnerships to advance academic services and student success.

The successful candidate will manage an Operations team, drive data-informed decision making across CRM/ERP/LMS platforms, and partner with academic and administrative units to align with registrar and school requirements.