Director of Operations

HAUS; United States; Remote; USD 165,000 - 185,000; Full time

Benefits offered by this job

Health, Vision & Dental 100% covered

Parental Leave

Unlimited PTO

401k

Profit-sharing after 1 year

Job summary

HAUS is hiring its first Director of Operations to run the agency’s operations, people and finance for a 40-person creative services team. You will report to the CEO and join the leadership team alongside our VPs of PR, Creative, Marketing, and Studio.

You’ll own the operating system, manage IT and data security, dashboards, and vendor relationships, and partner with leadership on growth and cross-functional process improvements as HAUS scales.

Qualifications

• 6+ years in operations or chief-of-staff at agency or services firm

Responsibilities

• Own HAUS's internal operating system (tools, standards, documentation).
• Oversee IT infrastructure, device management, access provisioning.
• Build and maintain Knowledge Base and SOP library for repeatable processes.
• Lead cross-functional improvements in project scoping, proposals, handoffs between departments.
• Maintain vendor and contractor relationships and current contracts.
• Set and enforce data security and client confidentiality standards.

Skills

Operations leadership

Finance ops

People ops

Executive comms

Ambiguity tolerance

Meeting discipline

AI tooling

Ramp

MS 365

Slack

Google Workspace

ClickUp

Tools

Ramp

Microsoft 365

Slack

Google Workspace

ClickUp

Job description

HAUS is hiring our first Director of Operations to run the systems, people operations, finance, and internal infrastructure that let a 40-person creative services agency scale without losing what makes it special. You'll report directly to the CEO and sit on the agency's leadership team alongside our VPs of PR, Creative, Marketing, and Studio.

This role was designed for an experienced operator who knows what a well-run professional services firm looks like from the inside and takes pride in building operations that other people love working within. You're a systems thinker who still sweats the details. You can design a mission critical workflow from scratch, but you’re not above entering a timesheet. You can push back on the CEO when the right answer is no, and do it in a way that strengthens the working relationship.

You'll own the operating system that lets HAUS grow: the people, finance, tools, cadence, and standards that keep the agency legible to itself. You'll partner with agency leadership on strategic decisions about how we grow, and you'll be one of a handful of people trusted to run the firm day to day.

RUNNING AGENCY OPERATIONS

• Own HAUS's internal operating system (i.e., the tools, systems, standards, and documentation) that let a growing agency work as one team
• Oversee our tooling and IT infrastructure, including the daily software stack, device management, and access provisioning
• Build and maintain the Knowledge Base and SOP library so the processes we repeat work consistently well
• Lead cross-functional improvements to how we scope projects, assemble proposals, close out work, and hand off between departments
• Keep our vendor and contractor relationships organized and current
• Set and maintain our data security and client confidentiality standards, and make sure the firm actually works to them

SUPPORTING FINANCE & LEGAL

• Serve as HAUS's primary liaison with our outside accounting partner on books, invoicing, close, and reporting
• Own the firm's core finance operations (i.e., accounts receivable and accounts payable)
• Draft and manage our standard vendor and client contracts (MSAs, SOWs)
• Keep legal counsel briefed on the pipeline so complex deals aren't handled reactively
• Own the contracts tracker and coordinate client-side compliance paperwork

PARTNERING WITH LEADERSHIP

• Prepare materials and own the follow-through for leadership and department meetings
• Build and maintain the dashboards leadership runs on: pipeline, utilization, hiring, account value, and department P&L
• Lead the quarterly financial review alongside the CEO
• Help the CEO move the right information through the firm so decisions don't wait on coordination
• Partner with the CEO on proposal development by producing first drafts and getting proposals out the door at the pace sales demands
• Represent HAUS externally on routine operational and vendor relationships

IMPROVING HOW WE WORK

• Continuously improve how HAUS operates: identify friction, propose solutions, and implement changes that compound over time
• Find and build opportunities to bring AI into our internal workflows — faster research, better documentation, automated reporting, smarter handoffs between people and systems
• Partner with department leaders to apply AI inside the work our teams deliver for clients, where it meaningfully improves quality or speed
• Pilot new tools and ways of working, measure what works, and retire what doesn't
• Build the muscle inside HAUS to keep adopting new ways of working as the landscape keeps shifting

Requirements

• 6+ years of operations, chief-of-staff, or similar experience, including time at an agency, consultancy, or other professional services firm between 25 and 150 people
• Direct experience owning finance operations alongside an external accounting partner: AR, AP, invoicing, cashflow, close
• Working knowledge of people operations such as payroll (ideally Justworks), benefits administration, and performance review mechanics
• Exceptional short-form writing: the Slack message, the policy memo, the vendor email, the Monday leadership readout
• Comfort with ambiguity, a founder who moves fast, and a bootstrapped environment that trades elegance for speed when it has to
• A track record of running tight meetings, closing loops, and delivering what you said you'd deliver when you said you'd deliver it
• Strong proficiency with our tech stack stack, particularly: Ramp, Microsoft 365, Slack, Google Workspace, and Clickup

Preferences

• Prior Head of Operations, Director of Operations, or senior Chief of Staff experience at a 30–100-person services firm
• Experience scaling teams at a rapidly growing agency
• Finance or accounting background (CPA, finance ops, or a stint running the books before scaling)
• Hands-on familiarity with AI tooling and a track record of using it to improve how teams work
• Experience in deep tech, defense, aerospace, biotech, or another technically demanding client environment
• Experience building the operations function from one person into a small team

About HAUS

HAUS is the world's first integrated public relations and creative services agency purpose built for deep tech startups and scaleups. In January 2022, we set out on a mission to accelerate the adoption of technologies that maximize freedom, material abundance, and human flourishing. Since then, we've had the opportunity to support more than 100 startups, scaleups, venture firms, research labs, and other organizations in industries including artificial intelligence, aerospace, biotechnology, climate, defense, energy, advanced manufacturing, quantum computing, semiconductors, robotics, and more. As a member of the HAUS team, you'll have a front row seat for the future and work directly with founders building transformative technologies to help tell their story. And because HAUS is a startup too, you'll have the opportunity to shape how we operate and grow. We move fast and we're looking for builders who are deeply curious about the world, love technology, and are optimistic about the future.

Salary Range

$165,000 - $185,000

Location

Remote

• Health, vision, and dental insurance premiums 100% covered by HAUS for employee and family plans
• Paid parental leave
• Unlimited PTO
• 401k
• Eligible for profit-sharing after one year of employment