Director of Operations

Crayon; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Crayon is seeking an Operations Director to lead a team of operations specialists. This strategic role includes managing productivity and quality control while focusing on operational enhancement and system optimization in a dynamic technology environment.

Qualifications

• Minimum 5 years’ experience in Operations Management, preferably in technology.
• At least 3 years in a leadership role managing and developing teams.

Responsibilities

• Manage and lead a team of operations and support specialists.
• Recruit, train, assign, schedule, and manage the operations and support team.
• Enhance operational procedures, systems, and principles.

Skills

Strategic Thinking

Analytical Skills

Leadership

Communication

Job description

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Global Talent Acquisition Specialist / Pure Optimization - cost reduction / modernization / efficiency & innovation

• Interested in taking on a new, strategic role focused on growth and development within mid- and enterprise customers?
• Would you like to lead a team of highly dedicated and skilled technical experts and managers?
• Keen to join Crayon US which has been recognized as one of the fastest Growing Tech Companies by Deloitte?

Practical Information:

Location: United States | Work arrangement: Remote | Team Size: 9 | Reports to: Senior Vice President, Operations & Service Delivery | Visa Requirements: Valid working visa for US | Language Requirements: Fluent/professional English, written and verbal | Learn more: www.crayon.com

As our new Operations Director, you will become part of our cross-functional Finance & Operations Team. You will manage and lead a team of operations and support specialists, responsible for resource management, productivity, quality control, and support systems. Your main objectives include enhancing operational procedures, systems, and principles to improve information flow, business processes, reporting, and identifying opportunities for system optimization.

Key Responsibilities:

• Develop, document, and implement a service billing organizational structure compliant with Generally Accepted Accounting Principles
• Support our sales and delivery teams, collaborating with senior management to execute our strategic roadmap
• Recruit, train, assign, schedule, and manage the operations and support team
• Provide operational insights for strategic planning and develop action plans
• Work with General Manager to set and implement policies, procedures, and systems
• Minimum 5 years’ experience in Operations Management, preferably in the technology sector
• At least 3 years in a leadership role managing and developing teams
• Proven experience in senior operational roles within B2B technology or software resale/distribution
• Strong strategic thinking and planning skills, aligning team objectives with company goals
• Deep understanding of business operations, process design, and system integration

About you:

• Strong strategic thinker with planning skills and a track record of aligning team objectives with company goals
• Experienced in managing and developing teams
• Excellent analytical, communication, and stakeholder management skills

At Crayon, we foster a culture of diversity, equity, inclusion, and belonging (DEIB). We value diversity in all its forms to strengthen our team, drive innovation, and improve effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender identity, neurodiversity, disability, or other protected characteristics.

We prioritize candidates with diverse backgrounds to enrich our team dynamics and promote an inclusive work environment.

If you need assistance or accommodations during the application process, please let us know.

Apply to join an award-winning employer!

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology, Business Development, and Consulting

Industries

• Software Development, IT Services and IT Consulting, Business Consulting and Services

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