Director of Operations

Workstream; Spokane (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Leadership development

Advancement opportunities

Mentorship from leadership

Scholarships

Positive, purpose-driven environment

Job summary

Chick-fil-A Ruby & Sinto is hiring a Director of Operations to lead daily restaurant operations and elevate guest experiences from open to close. You will be highly present on the floor, developing Team Leaders, supporting Team Members, and ensuring each shift runs with excellence.

You will collaborate with the AM/PM Director to maintain consistency, drive speed, accuracy, quality, and hospitality while upholding Chick-fil-A standards across Front and Back of House.

Qualifications

• Demonstrates integrity, humility, and a servant's heart.
• Passionate about serving guests and creating remarkable experiences.
• Loves restaurant operations and being actively involved with the team.
• Strong leadership, communication, and interpersonal skills.
• Ability to coach, develop, and hold others accountable.
• Remains calm and makes sound decisions in a fast-paced environment.
• Strong sense of ownership and follow-through.
• Able to identify operational opportunities and quickly develop solutions.
• Understands the importance of speed, accuracy, quality, hospitality, and productivity.
• Enjoys developing Team Leaders and helping others succeed.

Responsibilities

• Lead daily restaurant operations with a primary focus on serving our guests with excellence.
• Maintain a strong presence in operations and work alongside Team Leaders and Team Members.
• Partner closely with the AM/PM Director of Operations to create consistency and alignment from open to close.
• Ensure strong communication and effective handoffs between AM and PM operations.
• Develop Team Leaders into confident, capable shift leaders.
• Coach Team Members and leaders through real-time feedback and encouragement.
• Ensure each shift is properly positioned, deployed, and prepared for expected business.
• Drive Operational Excellence across Front of House and Back of House.
• Monitor and improve speed of service, order accuracy, food quality, cleanliness, and hospitality.
• Respond quickly to operational challenges and remove barriers that impact the guest experience.
• Use restaurant performance, guest feedback, and operational observations to identify opportunities for improvement.
• Build and maintain systems that create consistency across shifts and dayparts.
• Support strong communication between Front of House and Back of House.
• Ensure opening and/or closing procedures are completed with excellence.
• Hold Team Leaders and Team Members accountable to Chick-fil-A standards and restaurant expectations.
• Create a calm, organized, and productive environment during high-volume periods.
• Identify opportunities to improve productivity while maintaining a remarkable guest experience.
• Foster a positive team culture where people feel challenged, supported, and valued.

Skills

Leadership

Communication

Interpersonal skills

Coaching

People development

Accountability

Decision making

Ownership

Conflict resolution

Job description

Director of Operations

Join the Grand Opening Team at Chick-fil-A Ruby & Sinto! Be part of something new from day one and help us build the culture, team, and guest experience that will shape our restaurant for years to come.

Job Description

At Chick-fil-A Ruby & Sinto, the Director of Operations plays a vital role in leading daily restaurant operations and ensuring our guests receive a remarkable experience every time they visit.

We are looking for both an AM Director of Operations and PM Director of Operations who will work closely together to create consistency from open to close. These leaders will be highly present in the operation, developing Team Leaders, supporting Team Members, and ensuring every shift is positioned to serve our guests with excellence.

The Director of Operations consistently demonstrates our Core Values, protects and strengthens our culture, and leads with humility, ownership, and excellence. They understand that great operations start with great leadership and work alongside the team to create an environment that is organized, productive, and focused on caring for our guests.

Success in this role is measured by the consistency of our operation, the experience of our guests, and the strength of the leaders they develop.

Position Type

• Full-Time
• AM and PM leadership opportunities available

What We Offer

• Competitive pay
• Flexible scheduling (closed every Sunday)
• Leadership development and intentional coaching
• Opportunities for advancement and increased responsibility
• Direct mentorship from an experienced Operator and Leadership Team
• Scholarship opportunities
• A positive, purpose-driven work environment where you can make a meaningful impact

Responsibilities

• Lead daily restaurant operations with a primary focus on serving our guests with excellence
• Maintain a strong presence in operations and work alongside Team Leaders and Team Members
• Partner closely with the AM/PM Director of Operations to create consistency and alignment from open to close
• Ensure strong communication and effective handoffs between AM and PM operations
• Develop Team Leaders into confident, capable shift leaders
• Coach Team Members and leaders through real-time feedback and encouragement
• Ensure each shift is properly positioned, deployed, and prepared for expected business
• Drive Operational Excellence across Front of House and Back of House
• Monitor and improve speed of service, order accuracy, food quality, cleanliness, and hospitality
• Respond quickly to operational challenges and remove barriers that impact the guest experience
• Use restaurant performance, guest feedback, and operational observations to identify opportunities for improvement
• Build and maintain systems that create consistency across shifts and dayparts
• Support strong communication between Front of House and Back of House
• Ensure opening and/or closing procedures are completed with excellence
• Hold Team Leaders and Team Members accountable to Chick-fil-A standards and restaurant expectations
• Create a calm, organized, and productive environment during high-volume periods
• Identify opportunities to improve productivity while maintaining a remarkable guest experience
• Foster a positive team culture where people feel challenged, supported, and valued

Qualifications

• Demonstrates integrity, humility, and a servant's heart
• Passionate about serving guests and creating remarkable experiences
• Loves restaurant operations and being actively involved with the team
• Strong leadership, communication, and interpersonal skills
• Ability to coach, develop, and hold others accountable
• Remains calm and makes sound decisions in a fast-paced environment
• Strong sense of ownership and follow-through
• Able to identify operational opportunities and quickly develop solutions
• Understands the importance of speed, accuracy, quality, hospitality, and productivity
• Enjoys developing Team Leaders and helping others succeed
• Dependable with reliable transportation
• Ability to stand and walk for extended periods of time
• Ability to bend, reach, stoop, and perform repetitive motions throughout a shift
• Ability to lift, carry, push, or pull up to 50 pounds
• Ability to work in a fast-paced restaurant environment, including exposure to hot and cold temperatures
• Flexible availability based on AM or PM leadership responsibilities
• Saturday availability required
• Previous restaurant management or leadership experience is preferred
• Chick-fil-A leadership experience is preferred but not required
• Must be available to work 4 opens/closes per week

About Chick-fil-A Ruby & Sinto

Chick-fil-A Restaurants are locally owned and operated by independent franchise Operators.

At Chick-fil-A Ruby & Sinto, our mission is to build leaders who serve with excellence and create lasting impact. We believe great businesses are built by developing great people, and we are committed to creating an environment where our team grows personally, professionally, and as leaders while serving our guests and the Spokane community with genuine care.

Join Our Team
At Chick-fil-A Ruby & Sinto, we believe work should be about more than earning a paycheck. We exist to build leaders who serve with excellence and create lasting impact—in our team, our guests, and the Spokane community.
Whether you're looking for your first job, developing your leadership skills, or pursuing a long-term career, you'll find meaningful opportunities to grow here. We are committed to creating an environment where people are challenged, supported, and encouraged to become the best version of themselves.
Our team is built on integrity, servant leadership, stewardship, innovation, and grit. We believe remarkable hospitality begins by caring for one another, and that developing great people is the foundation of building a great business.
When you join Chick-fil-A Ruby & Sinto, you're joining a team that values hard work, genuine relationships, continuous growth, and making a positive impact every single day.
If you're ready to serve others, grow as a leader, and be part of something bigger than yourself, we'd love to meet you.