Director of Operations

INTERFAITH WORKS, INC.; Rockville (MD); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

14 paid holidays

21 days PTO

Employee benefits package

Job summary

Interfaith Works in Rockville, MD is seeking a Director of Operations to provide strategic leadership for the organization's operational infrastructure, including budgeting, procurement, and vendor management.

You will oversee the Operations Manager, manage facilities, security, risk, and office systems, and collaborate across HR, Finance, Programs, and Development.

Qualifications

• Bachelor's degree in business administration or related field; equivalent experience.
• At least five years in operations, facilities, vendor management, or related roles.
• Experience with contracts, procurement, budgeting, and organizational systems.
• Strong leadership, negotiation, project-management, problem-solving, and decision-making skills.
• High level of integrity, judgment, discretion, accountability, and customer-service orientation.

Responsibilities

• Develop and execute IW's operations strategy aligned with budget.
• Lead and supervise the Operations Manager, setting priorities and outcomes.
• Develop the Operations budget with Finance.
• Oversee procurement practices and administrative standards.
• Lead procurement, vendor selection, contracts, renewals, and performance.
• Oversee business insurance and operational risk matters with Finance and legal.
• Lead facilities strategy across IW locations and safety standards.
• Provide oversight of security, office systems, and outsourced tech services.
• Review performance and vendor/ facilities trends; implement corrective action.
• Partner with HR, Finance, Programs, Development and other departments on cross-functional initiatives.
• Perform other duties and strategic projects as assigned.

Skills

Leadership

Negotiation

Project management

Problem-solving

Decision-making

Education

Bachelor's degree in business administration, operations, nonprofit management, public administration, or related field

Job description

Job Description

Title: Director of Operations

Reports to: Chief Executive Officer

Employment Status: Full-Time

FLSA Status: Exempt

Salary: $105000 - $115000

Position Summary

The Director of Operations provides strategic leadership and organizational oversight for Interfaith Works' operational infrastructure. The role is accountable for operations strategy, facilities strategy, major vendor and contract oversight, business insurance and operational risk coordination, procurement standards, operational budgeting, and the effectiveness of office and administrative systems.

Essential Duties and Responsibilities

• Develop and execute IW's operations strategy in alignment with organizational priorities and budget.
• Lead and supervise the Operations Manager, setting priorities, performance expectations, and measurable outcomes.
• Develop the Operations budget and monitor performance in partnership with Finance.
• Lead the development and approval of operational policies, procedures, procurement practices, and administrative standards.
• Lead planning and approval for RFPs, major procurements, vendor selection, contract negotiation, renewals, and escalated vendor performance issues.
• Maintain executive oversight of business insurance and operational risk matters, coordinating with Finance, brokers, legal counsel, and organizational leaders as appropriate.
• Lead facilities strategy across IW locations, including space planning, maintenance standards, safety, capital needs, and major repairs.
• Provide strategic oversight of security, building access, office systems, and outsourced technology services.
• Review operational performance, recurring service issues, vendor performance, facilities trends, and response times; implement corrective action where needed.
• Partner with HR, Finance, Programs, Development, and other departments on cross-functional operational initiatives.
• Perform other duties and strategic projects as assigned.

Minimum Qualifications

• Bachelor's degree in business administration, operations, nonprofit management, public administration, or a related field preferred; equivalent experience may be considered.
• At least five years of progressively responsible operations, facilities, administration, vendor management, or related experience, including supervisory responsibility.
• Demonstrated experience with contracts, vendors, procurement, facilities, budgeting, and organizational systems.
• Strong leadership, negotiation, project-management, problem-solving, and decision-making skills.
• High level of integrity, judgment, discretion, accountability, and customer-service orientation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

BENEFITS

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.