Director of Operations & Facilities (Exempt/Full-Time)

Issaquah Food and Clothing Bank; Issaquah (WA); On-site; USD 98,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid Time Off (PTO)

Holidays

Job summary

Issaquah Food and Clothing Bank is seeking a Director of Operations & Facilities to oversee operational food, facilities, and infrastructure. The role includes leading the Operations Team, ensuring alignment with the organization’s mission, and driving projects from concept to completion.

The ideal candidate has over 7 years of experience in operations, preferably in non-profit or food distribution settings. Key skills include strategic thinking, project management, and strong communication.

Benefits include medical, dental, PTO, and a typical work schedule of Monday–Friday, with flexibility required during peak periods.

Qualifications

• 7+ years of progressive experience in operations, administration, or organizational leadership.
• Non-profit experience strongly preferred.
• Grocery or food distribution experience strongly preferred.
• At least 3 years in a people-management role.

Responsibilities

• Oversee organizational food and warehouse operations and systems.
• Design, implement, monitor, and evaluate operational systems for efficiency.
• Lead internal policies and compliance practices.
• Ensure alignment of operational decisions with mission and values.

Skills

Operations leadership

Strategic thinking

Data analysis

Project management

Communication

Coaching and mentoring

Job description

DIRECTOR OF OPERATIONS & FACILITIES (Exempt/ Full-Time)

JOB DETAILS

• Full-time, exempt
• On-site (depending on organizational needs)
• Typical schedule: Monday–Friday, with flexibility required during peak periods
• Reports to: Executive Director
• Supervises: Operations team (titles vary by structure)
• FLSA Status: Exempt (salaried)
• Pay Transparency/Hiring Range: $98,000 - 108,000, DOE
• Benefits: Medical, Dental, PTO, and Holidays
• Successful completion of a post‑offer background check process (required before start date)

THE ROLE

This is a builder, systems, and people role.

POSITION SUMMARY

The Director of Operations oversees the organization’s operational food, facilities, and infrastructure, ensuring that people, processes, and systems are aligned to support the delivery of its mission. This role leads building and warehouse operations and cross‑functional workflows. The Director of Operations serves as a key strategic partner to the Executive Director and leadership team while managing changes for the operations team and volunteers.

KEY RESPONSIBILITIES

• Organizational food and warehouse operations and systems.
• Design, implement, monitor, and evaluate to continuously improve operational systems and processes that support scale, efficiency, and accountability.
• Oversee internal policies, procedures, and compliance practices related to facility and food operations.
• Lead organizational planning related to department infrastructure, staffing models, and internal capacity.
• Ensure operational decisions align with mission, values, and strategic priorities.

People & Change Management

• Lead and support the Operations Team managers through periods of growth, change, and evolving priorities.
• Oversee Operations Team’s functions, including performance management, employee relations, onboarding, and offboarding.
• Partner with leadership to strengthen organizational culture, communication, and engagement.
• Serve as a trusted advisor to managers on people challenges, conflict resolution, and team dynamics.

Leadership & Collaboration

• Act as a core member of the leadership team, contributing to strategic planning and organizational decision‑making.
• Translate high‑level strategy into clear operational plans with timelines, ownership, execution, accountability, and evaluation.
• Facilitate and model cross‑functional collaboration and remove barriers to effective teamwork.
• Model collaborative leadership and strong communication across all levels of the organization.

Execution & Continuous Improvement

• Drive projects from concept to completion, ensuring follow‑through and results.
• Use data and feedback to assess what’s working and what needs adjustment.
• Balance long‑term planning with real‑time problem solving in a demanding environment.
• Identify risks early and proactively implement solutions.

Other Duties

• Serve as ambassador of the organization in the community as needed.
• Lead special projects assigned by the Executive Director.
• Perform other duties as needed to support organizational effectiveness.

QUALIFICATIONS

• 7+ years of progressive experience in operations, administration, or organizational leadership
• Non‑profit experience strongly preferred
• Grocery or food distribution experience strongly preferred
• At least 3 years in a people‑management role

Knowledge, Skills, and Abilities

• Demonstrated ability to operate effectively in fast‑paced, evolving environments
• Strong strategic thinking paired with practical execution skills
• Data analysis skills
• Proven experience leading organizational change and managing the human side of transformation
• Excellent communication, facilitation, and stakeholder management skills
• High emotional intelligence and strong coaching mindset
• Comfort with ambiguity and complex problem‑solving
• Strong project management and systems‑thinking capabilities
• Commitment to equity, inclusion, and mission‑driven work

Physical Requirements

All team members support events and our market operations. You must be able to lift to 50 pounds on a regular basis. This can be a physically rigorous position in a busy office and warehouse environment, and occasionally in adverse weather conditions.

EQUAL OPPORTUNITY EMPLOYER

IFCB is committed to building a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, age, sexual orientation, gender identity, national origin, veteran status, or disability status.