Director of Operations

Ladders; Ontario (CA); On-site; CAD 428,000 - 535,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match starting day

Bonus programs

Paid holidays and time off

Tuition assistance

Job summary

Ladders, a leader in Retail & Consumer Goods, seeks a Director of Operations to guide a large multi-functional team across warehouse, customer service, and sales support. The role requires aligning day-to-day performance with strategic goals and partnering with executive stakeholders to drive business outcomes.

Oversee a 700+ workforce, emphasise leadership development, and deliver operational excellence through data-driven insights in a fast-paced environment.

Qualifications

• Bachelor's degree; MBA preferred.
• 15+ years of experience leading large teams of 500+ across various functions.
• Proven track record in recruiting and developing high-performing leaders.
• Strong operational leadership and performance management skills.
• Experience in B2B or e-commerce environments is a plus.

Responsibilities

• Provide executive leadership across warehouse, customer service, and sales operations.
• Build and lead a team of 700+ employees with a focus on performance and talent development.
• Drive operational excellence through data analysis and reporting.
• Establish clear goals and uphold a customer-first culture.
• Lead operational audits and continuous improvement initiatives.
• Collaborate with corporate leaders to align strategies with business objectives.

Skills

Executive leadership

Team leadership

Operational management

Data analysis

Performance management

Recruiting

Education

Bachelor's degree

MBA preferred

Job description

For our client, we are seeking a Director of Operations to join the team of a leader in the Retail & Consumer Goods space.

This leader will oversee a high-volume, multi-functional operation with responsibility for warehouse, customer service, and sales support teams. The role is centered on driving execution, building strong leaders, and ensuring day-to-day performance across a large workforce. It also partners closely with executive stakeholders to align operational priorities with broader business goals and a customer-first culture.

Location: Ontario, CA

Compensation: $300,000 – $375,000 annually

Responsibilities

• Provide executive leadership across warehouse, customer service, and sales operations
• Build and lead a team of 700+ employees with a focus on performance and talent development
• Drive operational excellence through data analysis and reporting
• Establish clear goals and uphold a customer-first culture
• Lead operational audits and continuous improvement initiatives
• Collaborate with corporate leaders to align strategies with business objectives

Qualifications

• Bachelor's degree; MBA preferred
• 15+ years of experience leading large teams of 500+ across various functions
• Proven track record in recruiting and developing high-performing leaders
• Strong operational leadership and performance management skills
• Experience in B2B or e-commerce environments is a plus

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match starting day one
• Multiple bonus programs available
• Generous paid holidays and time off
• Tuition assistance program for professional education

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.