Director of Operations

Hephzibah Children's Association; Oak Park (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Hephzibah Children’s Association in Illinois seeks a Director of Operations to lead the agency’s physical and digital infrastructure, IT functions, and data security across all locations. The role also drives program compliance, accreditation management, audit processes, and KPI performance across the organization.

The Director will manage operations, compliance and analytics staff, and contribute as a senior member of the leadership team reporting to the CEO, advancing growth with equity and

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• Five to ten years of operations or business management experience.
• Three plus years in leadership or project management.
• Experience managing cross-functional initiatives.
• Strong KPI, reporting, and performance management experience.
• Ability to implement change management strategies that support growth and continuous improvement initiatives.
• Commitment to equity and inclusion in leadership and all organizational aspects.

Responsibilities

• Oversee all agency physical and digital infrastructure across locations, property and equipment, IT functions, and data storage security.
• Manage operations staff responsible for maintaining infrastructure.
• Oversee program compliance and quality assurance, including accreditations, audits, and KPI tracking.
• Supervise compliance and analyst staff.
• Serve as a core member of the leadership team and report to the Chief Executive Officer.

Skills

Leadership

Operations mgmt

KPI reporting

Cross-functional

Change management

Strategic planning

Equity & inclusion

Education

Bachelor’s degree in Business/Operations

Job description

Hephzibah Children’s Association, a leader in Child and Family Services in Illinois, is hiring a Director of Operations. The Director of Operations is responsible for all of the agency's physical and digital infrastructure. This includes all locations, all physical property and equipment, IT functions, and the safe storage of all of the agency's data. This further includes managing all operations staff responsible for maintaining physical and digital infrastructure.

The Director is also responsible for the agency's Program compliance and quality assurance. This includes managing all agency accreditations, program audits, and key performance indicators (KPI) tracking. It also includes managing all compliance and analyst staff.

Finally, the Director of Operations is a core member of the agency's leadership team, providing operational expertise and perspective on all strategic initiatives and challenges. As a senior executive, the Director of Operations reports to the Chief Executive Officer

• Bachelor’s degree in Business, Operations, or related field
• Five to ten years of operations or business management experience
• Three plus years in leadership or project management role
• Experience managing cross-functional initiatives
• Strong KPI, reporting, and performance management experience
• Ability to implement change management strategies that support sustainable growth and continuous improvement initiatives.
• Mission driven with a commitment to equity and inclusion in leadership and all organizational aspects and commitment to the core values of commitment to children and families, respect, honesty and integrity, accountability, learning and improvement and stability and innovation.
  Hephzibah Children’s Association is an equal opportunity employer. We welcome qualified applicants from all backgrounds to apply. We value, advocate for and support inclusion throughout our organization. We embrace a respectful environment for employees and the people that we serve.