Director of Operations

CBM Florida; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

CBM Florida is seeking an accomplished operations leader to drive maintenance, client relations and growth across multiple buildings in South Florida. You will shape policies, lead service delivery, and manage the sales-focussed growth of the business while maintaining safety and regulatory compliance.

You will supervise a diverse team, develop successors, and partner with clients and vendors to deliver reliable, cost-effective facilities management.

Qualifications

• 8+ years of facilities maintenance or operations experience across multiple sites.
• 5+ years managing a facilities team across multiple sites; industrial and retail centre experience.
• Led a sales or business development team with P&L ownership and a record of growing revenue and margin.
• Strong analytical skills using data, reports and operational metrics; budgeting, purchasing and accounting practices.
• Strong leadership, communication and relationship skills; able to balance teams, vendors, client expectations.
• Calm, solutions-focused judgment in urgent or changing conditions.
• Proficient with Yardi and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Lead daily maintenance operations across multiple buildings and locations; preventive and corrective maintenance, work orders, inspections and service response.
• Ensure preventive maintenance is on schedule and documented; track backlog, completion rates, response times and service quality.
• Maintain records of labor, materials, parts, equipment history and cost.
• Lead first response and stabilization of building systems; plan scheduling and resources to meet shifting priorities.
• Build strong client, employee, vendor and community relationships; coordinate subcontractors and client-contracted providers.
• Report operational updates, risks, staffing needs and service issues to leadership.
• Drive a safety-first culture and compliance with all requirements including incident reporting and corrective actions.
• Supervise maintenance personnel, skilled trades and technicians; training, onboarding, coaching and performance management.
• Develop next layer of supervisors for scalable growth.
• Manage service business P&L and scale regionally and nationally.
• Lead sales team with quotas, pipeline reviews and compensation plans.
• Own pricing, estimating standards and bid approval to maintain target margin.
• Grow recurring service-agreement revenue with property managers, owners and commercial accounts.
• Collaborate with accounting on billing and cost recovery; report monthly results and forecasts with actions on gaps.

Skills

People leadership

P&L ownership

Budgeting & accounting

Data analysis

Yardi

MS Office

Client relationship

Vendor management

Education

Bachelor's degree in property/facilities management, business, engineering or related

Tools

Yardi

CMMS

Microsoft Office

Job description

About the role

This role suits an operations leader who enjoys building client relationships, developing high‑performing teams and improving the day‑to‑day performance of property maintenance. You will shape the policies, procedures and programs behind safe, reliable and efficient operations; serve as a key client contact; coordinate services, financials, vendors and staffing across the portfolio; and lead the sales team to grow the business. Pay rises with the profit you help create.

Key responsibilities

Maintenance operations

• Lead daily operations across multiple buildings and locations: preventive and corrective maintenance, work orders, inspections and service response.
• Keep preventive maintenance on schedule and documented; track backlog, completion rates, response times and service quality.
• Keep accurate records of labor, materials, parts, equipment history and cost.
• Lead first response and stabilization of building systems, and plan scheduling and resources to meet shifting priorities.

Clients, vendors and safety

• Build strong client, employee, vendor and community relationships; coordinate subcontractors and client‑contracted providers.
• Report operational updates, risks, equipment concerns, staffing needs and service issues to leadership.
• Drive a safety‑first culture and compliance with federal, state, local, client and company requirements, including incident reporting and corrective actions.

People leadership

• Supervise maintenance personnel, skilled trades and technicians, owning training, onboarding, coaching and performance management.
• Develop the next layer of supervisors so the business can scale without depending on any one person.

Sales, financial performance and growth

• Manage the service business P&L and scale the business line regionally and nationally.
• Lead the sales team and hold it accountable through quotas, pipeline reviews and compensation plans.
• Own pricing, estimating standards and bid approval so work is sold at target margin.
• Grow recurring service‑agreement revenue with property managers, owners and commercial accounts.
• Work with accounting on accurate billing and cost recovery; report monthly results and forecasts to ownership with clear actions on any gaps.

Qualifications

Required

• Bachelor's degree in property/facilities management, business, engineering or a related field, or equivalent education and experience.
• 8+ years of facilities maintenance or operations experience, including 5+ years managing a facilities team across multiple sites; industrial and retail centre experience.
• Led a sales or business development team with P&L ownership and a record of growing revenue and margin.
• Strong analytical skills using data, reports and operational metrics; working knowledge of budgeting, purchasing and accounting practices.
• Strong leadership, communication and relationship skills; able to balance teams, vendors, competing priorities and client expectations.
• Calm, solutions‑focused judgment in urgent or changing conditions.
• Proficient with Yardi and Microsoft Office (Outlook, Word, Excel).

Preferred

• CFM, FMP, LEED or similar certification; experience with a CMMS.
• Experience with critical building systems: HVAC, electrical, mechanical, plumbing and life safety.
• Background running a field‑service business such as landscaping, HVAC or commercial cleaning.
• Knowledge of the South Florida market, including hurricane‑season planning and local licensing rules; bilingual in English and Spanish.