Director of Operations

Art of Drawers; Marietta (GA); On-site; USD 140,000 - 160,000; Full time

Job summary

Art of Drawers, a rapidly growing franchise, seeks a Director of Operations to ensure seamless execution across its network. This leadership role requires expertise in operational oversight and the ability to mentor teams. The ideal candidate will drive improvements in processes, quality control, and partner support while maintaining a strategic view of operations.

Qualifications

• 5+ years in operations or logistics leadership.
• Experience leading small teams.
• Hands-on experience with operational tools.

Responsibilities

• Ensure smooth execution of franchise and manufacturing operations.
• Lead a small operations team and implement training.
• Monitor KPIs for service quality and process adherence.

Skills

Interpersonal skills

Communication skills

Operational oversight

Problem-solving

Process optimization

Tools

Operational tools

CRMs

Workflow optimization tools

Job description

Direct message the job poster from Art of Drawers

Founder and CEO @ Art of Drawers | Inc 500 Company CEO | Forbes Books Author

Art of Drawers is one of rhe fastest growing franchises in the country, expanding into over 100 locations in under two years. We are focused on delivering premium, customized storage solutions that create a “Wow” experience for every customer. Our team thrives on entrepreneurial thinking, operational excellence, and an unwavering focus on quality and consistency. With a nationwide franchise network and ambitious growth targets ahead, we are building a world-class team to scale with purpose and precision.

Position Summary

The Director of Operations will play a critical leadership role in ensuring smooth execution across our franchise and manufacturing operations. This individual will be expected to quickly become a product and process expert, lead a small but high-impact team, and drive improvements in training, quality control, materials flow, and day-to-day support for franchise partners.

Reporting directly to the President, this role requires a strong operator with a hands-on mindset, capable of jumping in where needed while also maintaining a strategic view of our operational infrastructure.

The ideal candidate brings experience in systems/process development, cross-functional coordination, and team leadership in a growth-oriented environment.

Key Responsibilities

1. Operational Oversight & Execution

• Become a subject matter expert in all product categories, systems, and fulfillment processes

• Own the installation support and training process — responsible for building and maintaining the workflows, tools, and materials that enable franchise partners and their installers to execute successfully

• Develop, document, and optimize SOPs to drive consistency across franchise operations

• Monitor KPIs to ensure service quality, lead time reliability, and process adherence

2. Franchise and Partner Support

• Serve as a key point of contact for franchise partners on operational matters

• Identify and resolve recurring pain points by driving actionable solutions that can scale across markets

• Lead a small operations team, setting clear expectations and driving accountability

• Support professional development through mentorship, coaching, and process ownership

• Foster a culture of ownership, problem-solving, and continuous improvement

Qualifications

• 5+ years in operations, logistics, or product-based leadership roles, ideally in a franchise, construction, or home services business

• Proven ability to quickly master technical product knowledge and translate it into clear processes

• Experience leading or mentoring small teams; strong interpersonal and communication skills

• Strong hands-on experience with operational tools and platforms including CRMs and workflow optimization tools

• Highly organized, resourceful, and comfortable wearing multiple hats in a scaling business

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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