Director of Operations

CRISP & GREEN; Maple Grove (MN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus potential based on performance

Job summary

CRISP & GREEN is seeking a Franchise Operations Director to lead multiple restaurants in the assigned market, building teams, upholding brand standards, and delivering strong financial performance.

The ideal candidate has 8+ years in restaurant ops, oversees 5+ units, and excels at leadership development, succession planning, and customer hospitality, with ServSafe cert and Restaurant365 familiarity.

Qualifications

• 8+ years of progressive restaurant operations leadership within fast-casual or hospitality brand.
• Experience overseeing at least five restaurant locations simultaneously.
• Demonstrated success managing multi-million-dollar P&Ls across multiple locations.
• Proven ability to improve restaurant sales, profitability, guest satisfaction and team retention.

Responsibilities

• Lead the overall operation of multiple CRISP & GREEN restaurants.
• Establish a culture of accountability, hospitality, and operational excellence.
• Ensure every restaurant consistently executes brand standards.
• Provide strategic direction while remaining actively engaged in day-to-day operations.
• Serve as the operational decisionmaker for the franchise organization.
• Own the financial health of the business across all locations.
• Analyze P&Ls to identify opportunities and implement corrective action.
• Improve restaurant profitability through labor management, food cost controls, and efficiency.
• Monitor KPIs and hold leadership teams accountable for results.
• Build annual operating plans and budgets.
• Recruit, coach and develop Area Leaders, General Managers, and future leaders.
• Create succession plans across every restaurant.
• Build internal promotable talent pipelines.

Skills

Multi-unit operations leadership

P&L management

Staff development

Data-driven decisions

Guest hospitality

Education

Bachelor's degree in Business or Hospitality

Tools

POS systems

Inventory management

Labor management

Reporting platforms

Restaurant365

Job description

Franchise Operations Director

Lead the Business. Develop the People. Protect the Brand.

At CRISP & GREEN, we believe exceptional restaurants are built by exceptional operators.

The Franchise Operator serves as the highest-ranking operational leader within a franchise organization and is ultimately responsible for the performance, culture, profitability, and long-term growth of every restaurant within their market.

This is far more than a multi-unit operations role.

The Operator serves as the owners strategic operating partner—building teams, developing leaders, driving financial performance, protecting the guest experience, and ensuring every restaurant consistently reflects the CRISP & GREEN brand.

What You will Be Responsible For:

Operational Leadership

• Lead the overall operation of multiple CRISP & GREEN restaurants.
• Establish a culture of accountability, hospitality, and operational excellence.
• Ensure every restaurant consistently executes brand standards.
• Provide strategic direction while remaining highly engaged in day-to-day operations.
• Serve as the operational decisionmaker for the franchise organization.

Financial Performance

• Own the financial health of the business across all locations.
• Analyze P&Ls to identify opportunities and implement corrective action.
• Improve restaurant profitability through labor management, food cost controls, operational efficiencies, and sales growth.
• Monitor key performance indicators and hold leadership teams accountable for results.
• Build annual operating plans and budgets.

People Leadership

• Recruit, coach and develop Area Leaders, General Managers, and future leaders.
• Create clear succession plans across every restaurant.
• Build an internal pipeline of promotable talent.
• Provide consistent coaching, feedback, accountability and recognition.
• Quickly address performance issues through coaching and development.

Guest Experience

• Ensure every guest receives an exceptional experience.
• Foster a hospitality-first culture throughout the organization.
• Monitor guest feedback and implement continuous improvements.
• Drive community engagement and local restaurant involvement.

Growth & New Restaurant Openings

• Lead operational readiness for all new restaurant openings.
• Oversee hiring, onboarding, training and post-opening stabilization.
• Ensure new restaurants open with strong leadership, staffing and operational consistency.
• Support future expansion initiatives as the franchise organization grows.

Brand Stewardship

• Protect the integrity of the CRISP & GREEN brand.
• Ensure compliance with all operational systems, food safety standards and brand initiatives.
• Partner closely with the CRISP & GREEN support team to successfully implement new programs and operational improvements.
• Champion innovation while maintaining operational discipline.

What We are Looking For

The ideal candidate is an accomplished restaurant executive with a history of building high-performing multi-unit organizations.

Required Experience

• 8+ years of progressive restaurant operations leadership within a fast-casual or hospitality brand.
• Experience overseeing at least five restaurant locations simultaneously.
• Demonstrated success managing multi-million-dollar P&Ls across multiple locations.
• Proven ability to improve restaurant sales, profitability, guest satisfaction and team retention.
• Experience leading new restaurant openings from staffing through operational stabilization.
• Strong background developing General Managers and multi-unit leaders.
• Experience implementing succession planning and leadership development programs.

Operational Expertise

• Current ServSafe Manager Certification.
• Strong understanding of restaurant technology including POS systems, inventory management, labor management, reporting platforms and business intelligence tools.
• Working knowledge of Restaurant365 (or similar restaurant ERP systems) preferred.
• Experience with preventative maintenance programs and facilities management.
• Strong understanding of off-premises sales, catering and third-party delivery execution.

Leadership Attributes

We are looking for someone who:

• Leads with humility and accountability.
• Develops people before processes.
• Makes data-driven decisions.
• Holds high standards while earning trust.
• Is highly visible in the restaurants—not behind a desk.
• Thrives in fast-paced, growth-oriented environments.
• Takes ownership like an entrepreneur.

Success in this Role

• Built strong relationships with every General Manager.
• Established clear leadership accountability throughout the organization.
• Improved restaurant-level KPIs.
• Developed a succession plan for every leadership position.
• Successfully executed new restaurant openings.
• Created a culture where operational excellence and hospitality are the standard.

Preferred Qualifications

• Bachelor's degree in Business, Hospitality or related field preferred.
• Ability to travel throughout the assigned market.
• Must reside within the franchise market to effectively support restaurant operations.

Compensation

Compensation package starts at $100,000 per year, with bonus potential based on restaurant performance and overall franchise success.