Director of Operations

Denny's - 5124; Los Angeles (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Denny's - 5124 is seeking a Director of Operations to guide 5–8 District Managers and 25–50 restaurants toward operational excellence and financial success. You will drive adherence to brand standards, implement new initiatives, and ensure high guest satisfaction and product quality across the footprint.

The role requires strategic leadership, strong communication, and the ability to manage resources, evaluate performance, and coach managers to achieve sales growth and cost efficiency.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field preferred.
• 8-10 years of business management experience in food service, including 3-5 years franchising; 3-5 years multi-unit operation.

Responsibilities

• Guide and support 5–8 District Managers and 25–50 restaurants to adhere to company standards and achieve financial success.
• Drive cultural change and operational excellence to improve guest experience and profitability at all levels.
• Review financial and operational reports to identify issues and guide corrective actions.
• Conduct annual performance reviews and develop performance improvement plans with district and general managers.

Skills

Leadership

Negotiation

Communication

Microsoft Office

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

Microsoft Office

Job description

Director of Operations

POSITION SUMMARY:

Responsible for guiding and supporting 5 to 8 District Managers and 25-50 restaurants to adhere to company and brand standards and to achieve operational and financial success that contributes to the Company mission, vision, and values. Responsible for identifying and resolving key business issues affecting performance, decisions, aligning necessary resources and ensuring immediate actions are taken to increase capability and performance.

KEY DUTIES/RESPONSIBILITIES:

Ensures that the focus is on the guest experience and ensuring profitability at all levels of operations by driving the cultural change and operational excellence through company standards and initiatives. Coordinates implementation of key initiatives and new products/systems, including: plans and schedules project implementation, anticipates and resolves implementation issues, ensures effective integration/coordination with other initiatives, formulates communication plan; provides training; troubleshoots problems, confirms operational readiness, and ensures ongoing follow-up of systems.

Builds strong relationships and trust with District Managers and General Managers to guide and influence them to consistently execute company systems and processes to consistently deliver high quality, great tasting food in a clean restaurant. Completes business reviews and serves as a coach and provides operational expertise on sales and profit growth, cost management, guest service execution, product quality and safety, restaurant image, and other related issues. Identifies key business issues affecting operational performance, makes decisions, align resources, take immediate action, and hold others accountable to commitments.

Reviews financial and operational reviews/reports to evaluate districts and restaurants to identify any potential issues; addresses the issues and influences the District Manager to take corrective action. Uses financial acumen to communicate the financial goals of each location and overall district; reviews facility and property reports and ensures they are well-managed and in good operational standing. Proactively identifies issues, problem solves, and follows through to resolution. Communicates with District Managers and General Managers on the benefits of running a high performing operation.

Ensures business operations and practices are following our franchise agreements and Company standards. Conducts annual performance reviews on each District Manager; documents and communicates areas of concern; works with district Managers and General Managers on the development and execution of performance improvement action plans; evaluates and makes recommendations on market expansion and rewrites. Stays current with legal aspects of the state and works closely with the Legal department to help mitigate potential legal risks.

Conducts high impact visits to the restaurants to observe all areas of operations to evaluate all areas of the guest experience; communicates Company values; consults on brand standards assessment results and provides operational expertise. Attends business meetings; Shares experiences with other departments in the corporate office to provide insight and consultation on operational issues; responsible for the evaluation of rollouts to ensure continuous improvement and refinement of processes.

QUALIFICATIONS:

Education

• Bachelor's degree in Business Administration, Finance, or related field preferred.

Experience

• 8-10 years business management experience in the food service industry, including 3-5 years Franchising; 3-5 years Multi Unit Operation.

Skills/Knowledge/Abilities

• Requires excellent oral and written English communication skills. Must be proactive and possess strong leadership, negotiation, persuasion, organization, and presentation skills. Working knowledge of personal computers and related Microsoft Office software applications (i.e. Excel, Word, etc.). Demonstrated integrity and ethical behavior.

Physical Requirements

• Ability to speak/hear clearly in person and on the telephone. Ability to travel approximately 50%-90% of time to franchise restaurants and other locations as business needs require.

REASONABLE ACCOMMODATION:

We will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Compensation: Minimum Wage