District Manager

Delight Restaurant Group; Portsmouth (IA); On-site; USD 85,000 - 120,000; Full time

Job summary

Delight Restaurant Group in Iowa seeks a District Manager to oversee daily operations across multiple units, driving sales, guest satisfaction and HR outcomes.

You will lead staffing, training, and compliance with food safety and company standards while ensuring profitability and strong local marketing execution. A background in multi-unit operations is essential.

Qualifications

• 5 years restaurant ops experience, multi-unit management preferred
• Ability to learn and apply SOPs and HR policies
• P&L analysis and corrective actions
• Supervisory experience and interview skills
• Knowledge of Federal, State, and Local employment laws
• Ability to complete Serve Safe and Phase Training

Responsibilities

• Ensure staffing levels and diversity of management across the district.
• Develop staffing plans and retention programs for restaurant management.
• Provide training and development using established systems.
• Conduct restaurant visits to ensure quality, service and cleanliness standards.
• Coach and retrain managers and monitor performance.
• Maximize sales and profit through budgeting and local marketing programs.

Skills

Staffing management

Performance feedback

HR policies

P&L analysis

Training & development

Education

High School diploma

College degree preferred

Tools

Serve Safe certification

Job description

JOB TITLE: District Manager

DEPARTMENT: Operations

SUPERVISOR: Regional VP of Operations

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.

GENERAL JOB DESCRIPTION

Manages daily operations of the District to achieve sales, profits, customer satisfaction and human resource management objectives. Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices. Creates and maintains a “Delight Every Customer.” environment.

MAJOR DUTIES AND RESPONSIBILITES

5 – Star Talent

• Ensures proper staffing levels are achieved. Ensures diversity of management work force. Monitors crew and management labor availability. Maintains ongoing system for recruiting, recognition, and retention of restaurant management. Develops crew and management staffing plans to maintain management stability. Ensures the execution of quality, timely performance feedback, performance management, and performance reviews.
• Develops subordinates to maximize their contributions and future promotion opportunities. Provides proper restaurant management training and development using established systems and practices. Achieves certified training restaurant goals.

“A Cut Above” Customer Experience

• Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective action as appropriate.
• Plans and conducts working restaurant visits with all levels of restaurant management to ensure the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including monitoring food product quality. Monitors to ensure "Delight Every Customer." standards are met; implements corrective actions, as required.
• Ensures protection of Wendy's brand and Company assets through District compliance with company policies and procedures. Evaluates store performance at specified intervals using company inspection form; coaches and retrains managers as required.

Growth and Profit

• Maximizes sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs. Responsible for the development of local restaurant marketing plans. Manages assigned restaurant requirements for new product rollouts/procedures.
• Maximizes profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets. Monitors food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhances results.
• Utilizes strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis to ensure profitability.
• Performs other job duties as may be assigned or required.

QUALIFICATIONS FOR THE JOB

Education:

High School diploma required

College degree preferred

18 years old or older

Experience:

Minimum of 5 years restaurant operations experience in the restaurant industry, multi-unit restaurant management experience preferred; or equivalent of education and experience.

Other:

• Ability to learn and apply the standard operating procedures of the Company.
• Ability to learn and apply HR Policies and Procedures.
• P&L analysis and corrective measures.
• Demonstrated experience in Supervisory practices.
• Demonstrated experience Interviewing and identifying High Performing candidates.
• Knowledge of applicable Federal, State, and Local employment laws.
• Ability to execute training and development practices.
• Demonstrated strong PC skills.
• Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
• Food Safety Certification.

KEY COMPETENCIES

• Customer Orientation
• Performance Management
• Organizing and Planning
• Results Orientation
• Problem Solving/Decision Making
• Financial Analysis
• Constructive Conflict
• Change Mastery
• Communications Process
• Discipline Execution
• Talent Management