Housekeeping Supervisor

Hei Hotels Inc.; Los Angeles (CA); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation & Holidays

Pet Insurance

Life Insurance & Disability

401(k) matching

Hotel Room Discounts

DailyPay

Job summary

HEI Hotels and Resorts operates Hotel Per La in downtown Los Angeles. We are seeking a dedicated Housekeeping Supervisor to lead the room attendants and housekeeping team, ensuring a safe, clean, and guest-ready environment.

The ideal candidate has housekeeping experience, strong communication skills, and the ability to move throughout the building and lift up to 100 lbs. Competitive compensation and benefits are included.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs with or without accommodation.
• Ability to move throughout the building to assist staff.
• Effective verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Supervise the housekeeping staff; provide open communication, training, coaching, and performance feedback.
• Interview, hire, train, evaluate, resolve problems, and handle discipline when appropriate.
• Supervise and inspect cleaning of guest rooms, turndown, public areas; ensure sanitation standards.
• Assign staff tasks to ensure smooth housekeeping operations.
• Distribute supplies at shift start to control inventory and costs.
• Respond to guest requests and concerns to ensure satisfaction.
• Log Lost and Found items and handle inquiries.
• Implement emergency procedures to protect guests and staff.

Skills

Housekeeping experience

Lift up to 100 lbs

Mobility throughout building

Communication skills

Adapt communication style

Job description

About Us

HEI Hotels and Resorts is proud to welcome the Hotel Per La, a Marriott Autograph Collection Hotel, located in the heart of downtown Los Angeles to our growing portfolio. As one of the standout hotels in Los Angeles, we are born in the business of friends and believe that the richness of life lies in simple, warm moments. We combine a community-focused spirit, thoughtful design, and a convenient location near the LA Convention Center. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience.

Compensation

Salary Range: $26.50 - $26.50 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.