Director of Operations

ASM Global Arena Management, LLC; Long Beach (CA); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401(k) plan

Job summary

Legends Global in Long Beach is seeking a Director of Operations for the Long Beach Amphitheater. You will lead the Operations department, overseeing Engineering, Building and Grounds, Safety, IT, and more to ensure flawless event operations.

Requires a bachelor’s degree in Management or Maintenance Engineering and at least 2 years of supervisory experience, strong organizational and communication skills, and flexibility for extended hours.

Qualifications

• Bachelor’s degree in Management or Maintenance Engineering.
• Minimum of 2 years’ supervising or managing experience.
• Excellent organizational, written, and verbal communication skills.
• Strong interpersonal skills with all staff levels.
• Proficiency in Microsoft Office (Excel) and Maintenance Manager software.
• Ability to work with limited supervision and as part of a team.
• Ability to work flexible and extended hours, including nights, weekends, and holidays.

Responsibilities

• Direct, supervise, and schedule all aspects of Operations across departments.
• Coordinate Operations with other departments and contractors for readiness.
• Implement and update facility rules, policies, and procedures.
• Provide clear communication of directives to departments.
• Oversee maintenance of the physical plant, systems, and vehicles.
• Assist in annual operating budget and long-range capital planning.
• Negotiate with vendors and service providers; manage safety policies.
• Coordinate outside vendors/contractors for projects and safety compliance.
• Serve as Manager on Duty (MOD) as required.

Skills

Organizational skills

Written and verbal communication

Team collaboration

Education

Bachelor’s degree in Management or Maintenance Engineering

Tools

Microsoft Excel

Maintenance Manager software

Job description

Position Overview

Director of Operations (Long Beach Amphitheater)

• Department: Operations
• Reports To: General Manager
• FLSA Status: Salaried Exempt
• Salary Range: $130,000 - $140,000 plus bonus potential

Essential Duties and Responsibilities

• Direct, supervise, and schedule all aspects of Operations, including Engineering; Building and Grounds; Technical Services; Event Services (ADA compliance); Public Safety; Security; IT; Custodial Services; and Parking Departments.
• Coordinate Operations activities with other departments and event‑related contractors to assure facility readiness and smooth operation of events.
• Implement and update facility rules, regulations, policies, and procedures.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensure Operations Department receives pertinent information for effective facility use and staffing.
• Oversee maintenance of the physical plant, systems, equipment, and vehicles.
• Assist in preparation of the Annual Operating Budget and recommend capital budgets for 1‑year and 5‑year long‑range repairs and improvements.
• Authorize requisition of equipment and supplies within budget guidelines and provide yearly inventory of all equipment.
• Ensure compliance with all laws, codes, ordinances, policies, safety precautions, and emergency procedures.
• Develop and implement training programs for Fire/Life Safety, Emergency and OSHA procedures.
• Investigate, analyze, and resolve operational problems and complaints; conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Work closely with the General Manager in preparation and negotiation of Service Agreements and contract reviews.
• Negotiate with vendors, unions, contractors, and service providers; develop preventive maintenance schedules; implement safety and Risk Management policies.
• Act as liaison to public utility, environmental, and energy agencies; assist GM in implementation of energy‑saving guidelines.
• Coordinate and oversee special projects such as construction, remodeling, or expansion; plan and direct outside vendors/contractors to assure compliance with contracts and safety requirements.
• Serve as Manager on Duty (MOD) as required.

Supervisory Responsibilities

• Interview, hire, train, and supervise employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

Qualifications

• Bachelor’s degree from a technical college with major in Management or Maintenance Engineering.
• Minimum of 2 years’ supervising or managing experience in a similar facility; additional experience may be substituted for education.
• Excellent organizational skills, ability to prioritize and manage multiple projects simultaneously.
• Strong written, verbal, and interpersonal skills; ability to interact with all levels of staff including management.
• Professional presentation, appearance, and work ethic.
• Knowledge of Microsoft Office (Excel); must be able to learn Maintenance Manager software program.
• Ability to work with limited supervision and as a team member.
• Must be able to work flexible and extended hours, including nights, weekends, and holidays.

Compensation

• Competitive salary commensurate with experience.
• Generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Working Conditions

• Location: On‑site at Long Beach Amphitheater.
• Physical demands: Ability to lift 50 lbs and perform repetitive tasks as required for the operation of the amphitheater.

Legends Global is committed to fostering an inclusive workplace where all team members can contribute and grow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer.