Director of Operations

Houses into Homes Iowa; Iowa City (IA); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Houses into Homes Iowa is seeking an Operations Manager to oversee day-to-day operations across Programs, Volunteers, and Inventory/Warehouse in Johnson County, IA. You will lead staff, coordinate cross‑department activities, and drive efficient processes for delivery programs and community impact.

The role requires a Bachelor’s degree and at least two years of management experience, plus strong communication and organizational skills.

Qualifikationen

• Bachelor's Degree in a job-related major and at least two years of management experience.
• Proficiency with Google Workspace and Slack.
• Strong written, verbal and interpersonal communication skills.
• Ability to work in a team-oriented environment.
• Schedule varies – 9am–4:30pm and at least one weekend shift per month.
• Demonstrated organizational skills in a fast-paced setting.
• Valid driver’s license with a good driving record and ability to drive a box truck.
• Ability to lift 75 pounds with a lifting partner.

Aufgaben

• Design, develop, communicate and execute policies, procedures, and process improvements for efficient day-to-day operations.
• Facilitate internal communication between departments for operational coordination.
• Set staff schedules and approve timesheets and payroll for regular and bonus payrolls.
• Oversee referral-to-delivery processes for programs like Comforts of Home and Express Bed Delivery.
• Guide the volunteer program, train volunteers, and track volunteer information.
• Oversee warehouse management and donation intake, inventory tracking, storage, and distribution.
• Develop community outreach to raise HiH awareness, update website and newsletter with relevant program information.
• Oversee external communications, including speaking engagements when appropriate.
• Identify staff training needs and source training programs.
• Provide Leadership Team support to foster a high-trust, collaborative culture.

Kenntnisse

Staff management

Team coordination

Communication

Team collaboration

Schedule management

Problem solving

Driving box truck

Lifting 75 lbs

Ausbildung

Bachelor’s Degree in related field

Tools

Google Workspace

Slack

Jobbeschreibung

Who are we?

Houses into Homes transforms empty living spaces into safe, comfortable homes by delivering essential furnishings with unconditional positive regard to people in Johnson County, Iowa.

We envision a county where every neighbor has a fully furnished and comfortable home, resources are shared rather than wasted, and community members are empowered to enhance one another's lives.

Job Purpose

Oversee the day-to-day operations of the organization and manage staff members in all three operational departments: Programs, Volunteers, and Inventory/Warehouse.

Duties and Responsibilities

• Design, develop, communicate and execute policies, procedures, and process improvements for systematic and efficient day-to-day operations. Examples include: work prioritization, oversight of the referral-to-delivery process, in-kind pickups and dropoffs, warehouse management, and volunteer management.
• Facilitate internal communication between departments to ensure efficient operational coordination.
• Set staff schedules to ensure operational coverage; review and approve timesheets, hours and payrates for all regular and bonus payrolls.
• Work with the Program Managers to provide oversight of referral-to-delivery process (manage waiting list, communication with referral agencies and recipients, conduct PDVs, manage checklist creation and delivery preparation and execution) for our Comforts of Home and Express Bed Delivery programs. Participate in all aspects of the process.
• Work with the Volunteer department to guide the volunteer program, ensuring the development and implementation of effective outreach plans, engaging and training volunteers, and tracking volunteer information and activity. Participate in all aspects of the process.
• Provide oversight for warehouse management and donation intake, including inventory tracking, storage, distribution, donation pickups, material handling, and warehouse organization. Participate in all aspects of the process.
• Innovate approaches to raise awareness in the community about HiH. This includes updating HiH website and the agency's monthly newsletter with relevant program information.
• Oversee program-related external communications, including speaking engagements when appropriate.
• Identify training needs for the staff and develop or source training programs as needed.
• As a member of the Leadership Team, provides leadership to the organization to support a high-trust, positive, collaborative and engaging culture of commitment.

What we are looking for?

Our Team Vision: We respect, trust, and support each other as we work together committed to the success of Houses into Homes, our community, and our team.

• Bachelor’s Degree in a job-related major plus a minimum of two years of management experience, or a combination of education and experience
• Demonstrated proficiency with computer applications such as Google Workspace and Slack (or similar).
• Strong written, verbal and interpersonal communication skills.
• Ability to work as a member in a team-oriented environment.
• Schedule varies - must be able to work during HiH operating hours (9am-4:30pm) and at least one weekend shift/month (or 12 per year) to help with drop off hours and/or deliveries.
• Demonstrated organizational skills in a fast-paced environment.
• Valid driver's license with a good driving record and ability to drive (or learn to drive) a box truck.
• Ability to lift 75 pounds with a lifting partner.

What are you looking for?

• A fulfilling career where you can learn a wide variety of new skills while refining your current abilities.
• A fun and collaborative work environment with a small but mighty crew of colleagues.
• A place to feel empowered in your work and make connections with your community.
• Work to take pride in.
• Getting paid for your leg days.

Direct Reports

• Inventory and Warehouse Managers/Coordinators