Director Of Operations

City Wide; Indianapolis (IN); On-site; USD 75,000 - 160,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage operations in building maintenance solutions. This role involves leading a team of Facility Solutions Managers, ensuring client satisfaction, and achieving business objectives. You'll be responsible for developing strong client relationships, managing budgets, and driving growth in services offered. The ideal candidate will possess excellent problem-solving skills, a customer-oriented mindset, and the ability to lead and coach a diverse team. Join a forward-thinking company that values accountability and excellence in service delivery.

Qualifications

• 5+ years of managerial experience required.
• Proficient in Microsoft Office and CRM tools.
• Ability to build relationships with clients and team.

Responsibilities

• Manage a team of Facility Solutions Managers and Account Compliance Managers.
• Achieve annual revenue growth and maintain client satisfaction.
• Ensure compliance with service requirements and oversee building inspections.

Skills

Customer Oriented

Detail Oriented

Problem Solving

Time Management

Communication Skills

Education

Bachelor’s Degree or work equivalent

Tools

Microsoft Office Suite

CRM database

Job description

This position is responsible for managing the operations of City Wide's building maintenance solutions (janitorial and non-janitorial) to clients in a designated territory. The position will lead a Facility Solutions Manager (FSM) team and manage effective relationships with all assigned clients. This position is responsible for ensuring client satisfaction and client growth. Must achieve annual business objectives and budget expectations and is responsible for maintaining adequate workforce levels.

ESSENTIAL FUNCTIONS

· Effectively manage, develop, and lead a team of Facility Solutions Managers (FSMs) and Account Compliance Managers (ACMs) that support our clients.

· Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable), and meeting/exceeding overall financial management of the operations of services offered.

· Responsible for identifying, hiring, and training all operational employees, including but not limited to FSMs and Account Compliance Managers.

· Must achieve annual revenue growth goals.

· Develop and maintain positive client relationships and achieve client retention above 90%.

· Develop and maintain impactful, professional relationships with vendors and Independent Contractors.

· Ensure ICs comply with requirements to service City Wide clients and meet clients' scopes of work.

· Responsible for promoting and driving cross-selling opportunities with the sales team and driving non-janitorial services.

· Responsible for participating in all new client starts for the duration of the new start.

· Responsible for ensuring building inspections are completed and followed up with, and that all client data is maintained in CRM.

· Responsible for people development: Ensure operational employees complete all 90-day reviews, 1-1s, and annual reviews.

· Work in the field with FSMs each week and participate with hiring decisions for the territory.

· Relationship management

· Additional operational duties as needed.

POSITION REQUIREMENTS

Success Traits

· Customer Oriented - Ability to care for customers’ needs while following company procedures.

· Detail Oriented - Ability to pay attention to the minute details of a project or task.

· Accuracy - Ability to perform work accurately and thoroughly.

· Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

· Accountability - Ability to accept responsibility and account for their actions.

· Time Management - Ability to effectively manage time and team to meet timelines.

Education

· Bachelor’s Degree or work equivalent

Experience

· 5+ years of managerial experience

· Proficient with Microsoft Office Suite

· Working knowledge of Customer Relationship Management (CRM)

· Prior experience developing and managing departmental budgets

Travel Required

· Travel within the market (Central Indiana), up to 50% but home every night unless planned in advance for meetings, trainings, or conferences.

Knowledge, skills, and abilities

· Microsoft Word/Excel/Outlook

· CRM database

· Ability to effectively build relationships with customers and co-workers

· Excellent communication skills (written and verbal) and the Ability to influence others

· Effective problem-solving and decision-making skills

· Ability to effectively coach and lead others.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's Ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform as the company may deem appropriate.

Job Type: Full-time

Total Compensation: $130,000.00 - $160,000.00+ per year

Base Salary: $75,000