Director of Operations

Applebee's; Indianapolis (IN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401K

Health Savings Account (HSA)

Medical insurance

Dental insurance

Vision insurance

Disability and life insurance

Paid training

Early wage access

Employee discounts

Advancement opportunities

Job summary

Arby’s is seeking a Director of Operations to lead district-level operations, align branches with corporate policies, and drive sales growth. You will serve as the critical link between headquarters and the district, ensuring smooth daily operations and strong customer relations.

The role requires a minimum of 2 years in a director-level capacity within the QSR industry, a BS/MA in business administration or related field, and a proven entrepreneurial mindset with strategic execution skills.

Qualifications

• 3+ years of leadership experience in a fast-paced environment.
• Strong sales and growth mindset with ability to drive district performance.
• Proven ability to manage relationships with customers, staff, and stakeholders.

Responsibilities

• Act as the key link between headquarters and the district's branches, enforcing policies and driving sales growth.
• Oversee day-to-day operations across multiple locations and ensure compliance with guidelines.
• Travel requirement of 60% to support district operations.

Skills

Leadership

Sales

Customer relationship management

Decision-making

Entrepreneurial mindset

Education

BS/MA in Business Administration or related field

Job description

Be a part of what we are building here at Arby's.

At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference.We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.

What You’ll Get (Benefits):

Bring your talents to a team where you belong. Embark on a career that promotes growth and supports flexible schedules. Find the right role for you, right in your neighborhood.

• Recognition and growth- we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Early Wage Access– Access your earnings before payday
• Company discounts – MAKE IT A ROUTINE AND SAVE!
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.

What You’ll Do (Responsibilities):

As a Director of Operations, you will play a crucial role in supporting our team. Your primary responsibilities include acting as the key link between the headquarters and the assigned district’s branches, staying up-to-date with company policies, ensuring focus on increased sales, and building productive customer relations. The successful candidate will be in charge of the district’s day-to-day operations and will carry out company policies and guidelines. Travel: 60%

What You’ll Bring (Requirements):

• A minimum of 2 years’ Director experience, currently in the QSR industry, is required.
• A BS/MA in Business Administration or a related field is preferred.
• Entrepreneurial mindset and clear thinking.
• Business development and strategy implementation knowledge.
• Strong leadership and decision-making skills.
• Ability to sell, manage, and drive growth.
• Excellent customer relationship management skills.
• Able to withstand the physical demands a restaurant environment holds.

We are an Equal Opportunity Employer.

Be a part of what we are building here at Arby's.
At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference. We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.
Bring your talents to a team where you belong. Embark on a career that promotes growth and supports flexible schedules.
Our team members are the cornerstone of our craft.