Director of Operations

Five Star Bank; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Flexible Spending Account

Life Insurance

Long-Term Disability

Short-Term Disability

Tuition Reimbursement

Employee Referral Program

Wellness Reimbursement

Employee Banking Perks

Flexible Hybrid Work Schedule

PTO

Company Holidays

Job summary

Five Star Bank seeks a Director of Operations to lead daily operations at 220 Liberty St, Warsaw, NY, overseeing Loan Servicing and Deposit Operations while ensuring accuracy and regulatory compliance.

Reporting to the Head of Operations & Integration, you will drive continuous improvement, coach managers, and pursue automation to boost efficiency within a strong control framework. Requires a Bachelor’s degree and 10+ years in banking operations.

Qualifications

• Bachelor’s degree in Business, Finance, or related field required.
• 10+ years of progressive leadership experience in banking operations required.
• Strong leadership and team development skills.
• Excellent verbal and written communication skills.
• Strong operational and process management expertise.
• Advanced analytical and problem-solving skills.
• Strong organizational skills with ability to manage multiple priorities.
• Deep understanding of banking operations and controls.
• Proven ability to lead change and continuous improvement.

Responsibilities

• Lead and oversee daily operations across Loan Servicing and Deposit Operations, ensuring accuracy and timely delivery.
• Serve as primary escalation point for operational issues, incidents, and risk events.
• Ensure compliance with audits, regulatory standards, and internal risk controls.
• Maintain and strengthen internal controls to minimize operational risk.
• Develop, coach, and lead managers and teams; foster accountability and continuous improvement.
• Identify and implement process improvements, automation opportunities, and efficiency initiatives.
• Collaborate with Technology and business units to support system enhancements and transformation.
• Monitor operational performance metrics and drive improvements.
• Translate strategic priorities into actionable operational plans and ensure execution.
• Support budget management, cost control, and productivity improvements.

Skills

Leadership

Communication

Operations management

Analytics

Risk mindset

Organizational skills

Banking operations

MS Office

Change management

Team development

Education

Bachelor's degree

Tools

MS Office

Banking systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Operations

Regular Full-Time Operations 220 Liberty St, Warsaw, NY, US

2 days ago Requisition ID: 5585

Salary Range: $120,000.00 To $140,000.00 Annually

Purpose: The Director of Operations is responsible for the day-to-day leadership, execution, and performance of core operational functions, including Loan Servicing and Deposit Operations. This role ensures all processes are performed accurately, efficiently, and in compliance with regulatory and internal standards, while maintaining strong service delivery and operational controls.

Acting as a key partner to the Head of Operations & Integration, this position owns business-as-usual operations, issue resolution, and team leadership. The Director fosters a culture of continuous improvement, accountability, and operational excellence, while building leadership capability and supporting long-term organizational growth.

Essential Functions:

• Lead and oversee daily operations across Loan Servicing and Deposit Operations, ensuring accuracy, timeliness, and adherence to service level expectations.
• Serve as the primary escalation point for operational issues, incidents, and risk events, ensuring timely resolution.
• Ensure compliance with audit, regulatory, and internal risk management standards; oversee responses to audits, exams, and remediation efforts.
• Maintain and strengthen internal controls to minimize operational risk and financial loss.
• Develop, coach, and lead managers and teams; drive a culture of accountability, engagement, and continuous improvement.
• Identify and implement process improvements, automation opportunities, and efficiency initiatives.
• Partner with Technology and business units to support system enhancements and operational transformation initiatives.
• Monitor operational performance metrics and implement actions to improve outcomes.
• Translate strategic priorities into actionable operational plans and ensure consistent execution.
• Support budget management, cost control, and productivity improvements.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with stakeholders.

Job Related Qualifications:

Required:

• Education: Bachelor’s Degree in Business, Finance, or related field
• Prior Experience: 10+ years of progressive leadership experience in banking operations, including managing multiple teams.
• Strong leadership and team development skills
• Excellent verbal and written communication skills
• Strong operational and process management expertise
• Advanced analytical and problem-solving skills
• Strong organizational skills with ability to manage multiple priorities
• Deep understanding of banking operations
• Strong risk and control orientation
• Ability to lead change and continuous improvement
• Proficiency in Microsoft Office and banking systems

Physical Requirements:

• Able to travel occasionally throughout corporate footprint.
• Extensive computer usage is required
• Occasional evening or weekend work may be required
• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

This job description is not exhaustive. The Director of Operations may be required to perform other duties as assigned.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.