Director of Operations

University Medical Center of El Paso; El Paso (TX); Vor Ort; USD 80.000 - 100.000; Vollzeit

Zusammenfassung

University Medical Center of El Paso is seeking a Senior Manager to lead the Patient Access revenue cycle through registration, scheduling and pre-certification services. You will collaborate with Patient Accounts to reduce charge delays and denials, and design systematic processes to ensure accurate patient and billing dispositions.

You will direct managers and staff to achieve goals, optimize upfront collections and minimize denials, while delivering reliable financial and regulatory

Qualifikationen

• Bachelor's degree in Accounting, Finance, Business Admin, Healthcare Admin, or related field.
• Five years of supervisory/management experience in healthcare revenue cycle.
• Strong leadership and communication skills with analytical ability.
• Proficiency in Excel and Word; knowledge of coding/billing terminology helpful.
• Bilingual English/Spanish preferred.

Aufgaben

• Monitor activities within clinic Patient Access areas including registration and centralized scheduling.
• Collaborate with Patient Accounts to address charge delays, denials and root cause mitigation.
• Design and implement processes for accurate patient and billing disposition.
• Direct activities of managers/supervisors and staff to ensure excellent customer service.
• Plan and implement approaches to maximize upfront collections and minimize denials.
• Provide statistical reporting, budgeting, productivity, and regulatory reporting.

Kenntnisse

Leadership

Revenue cycle

Budgeting

Communication

Process improvement

Healthcare knowledge

Team building

Negotiation

Analytical thinking

Change management

Interpersonal skills

Bilingual

Hospital billing

Ausbildung

Bachelor's degree in Accounting, Finance, Business Administration, Healthcare Administration or related field

Tools

Excel

Word

Jobbeschreibung

• Facility University Medical Center of El Paso
• Department NHC Administration
• Schedule - Shift - Hours Full Time - Days

Job Summary

Responsible for monitoring activities within the clinic Patient Access areas which includes clinic registration and centralized scheduling services to include pre-registration and pre-certification services. Collaborates with Patient Accounts to identify charge delays, claim denials and subsequent root cause mitigation tactics to resolve and prevent revenue loss. Collaborates with Ancillary Departments and nursing leadership, designs and ensures implementation of processes that systematically monitor, analyze and contribute to the accurate and appropriate patient and billing disposition for medical services. Responsible for directing the activities of the managers/supervisors and staff to create an environment of excellent customer service and identifying opportunities to aid in setting goals, priorities and optimizing staff performance through education, quality assurance, process redesign, policy/procedures and communication. Plans, develops and implements new systematic approaches to maximize upfront collections and minimize denials. Optimizes Staff performance through process re-design, policy/procedure implementation, communications, and outcome feedback. Responsible for statistical reporting, budgeting, productivity and regulatory reporting.

Skills

• 1. Strong organizational, leadership, customer relations, and ability to prioritize, multi-task and delegate for effective communication with patients, physicians, public, staff and administration.
• 2. Ability to adapt and respond effectively to a constant changing service environment.
• 3. Strong financial analysis capabilities.
• 4. Ability to demonstrate leadership in establishing and achieving goals.
• 5. Effective written and verbal communication skills required.
• 6. Analytical and problem-solving skills required under stressful situations.
• 7. Ability to facilitate transitions through sound process improvement methodologies.
• 8. Ability to negotiate and resolve conflict.
• 9. Ability to foster and implement team-building strategies.
• 10. Skill in the use of computer systems and related software applications.
• 11. Willingness to embrace change and manage it effectively.
• 12. Analytical and problem-solving skills required.
• 13. Must be able to demonstrate understanding of and ability to interpret third party payor principles and terms. Must be proficient in determining applicants eligible for Charity Assistance according to Hospital District Charity/Indigent Care guidelines.
• 14. Ability to establish and maintain effective working relationships.
• 15. Bilingual English/Spanish preferred.
• 16. Knowledge of medical terminology, familiarity with HCPCS and ICD10 coding, pre-arrival, authorizations, verification, insurance, and reimbursement contracts.
• 17. Knowledge of computer software programs (Excel, Word Preferred) and use of basic office equipment.

Work Experience

Five (5)years of Supervisory/Management experience required. Strong background in healthcare revenue cycle required. Working knowledge of principles and fundamentals of budgeting, accounting, record-keeping and business writing.

License/Registration/Certification

None

Education and Training

Bachelor degree in Accounting, Finance, Business Administration, Healthcare Administration or related field required.