Patient Account Rep

Connally Memorial Medical Center; Floresville (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Connally Memorial Medical Center in Floresville, TX is seeking an experienced Office Manager. The role oversees general office activities in a busy medical practice, ensuring efficient operations and coordination across clerical departments.

Responsibilities include improving workflows, budgeting, and personnel management while maintaining strong communication with patients and external partners. Evening and weekend shifts may be required.

Qualifications

• Experience managing a medical practice or physician offices preferred.
• Strong communication and leadership skills essential.
• Proficiency with standard office software and medical billing support is a plus.

Responsibilities

• Analyzes and organizes office operations and procedures.
• Maximizes office productivity through software usage.
• Develops resources for efficient workflow and records management.
• Establishes uniform correspondence procedures and style practices.
• Plans office budget and cost-reduction initiatives.
• Reviews records for accuracy and timeliness.
• Prepares activity reports for management guidance.
• Coordinates activities of clerical departments and staff.
• Maintains contact with patients, vendors, and external partners.

Skills

Communication

Computers

Leadership

Team building

Multi-tasking

Education

Associate's degree or equivalent

Tools

Hospital software

Job description

Job Details

Job Location: CMMC South Campus - Floresville, TX 78114, Position Type: Full-Time/Part-Time, Education Level: 2 Year Degree, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, Summary Manages a variety of general office activities by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

• Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.
• Maximizes office productivity through proficient use of appropriate software applications.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence procedures and style practices.
• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Plans office layout, develops office budget, and initiates cost reduction programs.
• Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Prepares activities reports for guidance of management.
• Coordinates activities of various clerical departments or workers within department.
• Maintains contact with customers and outside vendors.

Education and/or Experience

Experience: 3 to 5 years in busy medical practice preferred; Comprehensive management of a practice of equal or greater size preferred.

Must have thorough knowledge of physician practice operations; Skilled in communication, computers, leadership and management of personnel and processes, teambuilding, and multi-tasking.

Certificates, Licenses, Registrations

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities

Manages two subordinate supervisors who supervise a total of four employees in the PHYSICIAN OFFICES and PHYSICIAN BILLING SUPERVISOR. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises eight non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: Education and/or Experience

Other Qualifications

Knowledge of THMP Medicare/Medicaid system and insurance payor guidelines desirable.

At least 2 years of hospital commercial collection experience, resulting in maximum reimbursement.

Must be detail oriented with excellent communication skills.

Great customer service skills a must.

Computer literate, knowledge of, or ability to learn hospital soft ware is required.

Evening and weekend shift as required.