Director of Operations

Career Placement & Recruiting; El Paso (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Career Placement & Recruiting seeks a Director of Operations to oversee daily operations, optimize processes, and drive scalable growth. This full-time, hybrid role is based in St. Louis, Missouri with possible remote work options and cross-functional leadership across client-facing and internal teams.

You will manage budgets, monitor performance metrics, implement best practices, and partner with leadership to enhance customer experience and service delivery for professionals and employers.

Qualifications

• Strong Operations Management skills with process improvement.
• Advanced analytical skills for data interpretation and reporting.
• Team management with coaching and cross-functional collaboration.
• Budgeting, financial oversight, and resource planning.
• Customer service mindset focused on client satisfaction.
• Excellent organizational and communication abilities.
• Experience in professional services, recruiting, or career coaching preferred.
• Bachelor’s degree in Business or Operations Management; advanced degree a plus.

Responsibilities

• Oversee daily operational activities and ensure efficient processes across the organization.
• Manage budgets and optimize resource allocation.
• Monitor performance metrics to inform strategic decisions.
• Lead and develop cross-functional teams and coordinate with client-facing staff.
• Improve customer experience and implement operational best practices.
• Partner with leadership to drive continuous improvement and scalable growth.

Skills

Operations Management

Analytical Skills

Team Management

Budgeting

Customer Service

Organization

Education

Bachelor’s degree in Business or related field

Job description

Company Description

Career Placement & Recruiting supports professionals who are navigating career transitions and exploring their next steps. The organization focuses on understanding each person’s background, goals, and timing to connect them with opportunities that truly align. It emphasizes roles that offer strong long-term growth, meaningful progress, and a genuine fit beyond just the job title. Team members contribute to a thoughtful, people-centered approach to recruiting and placement, helping clients gain clarity and direction in their careers.

Role Description

The Director of Operations is a full-time, hybrid role based in St. Louis, MO, with flexibility for part-time work from home. This role oversees daily operational activities, ensuring processes, systems, and workflows run efficiently across the organization. Responsibilities include managing budgets, optimizing resource allocation, and monitoring performance metrics to inform strategic decisions. The Director will lead and develop cross-functional teams, coordinate with client-facing staff, and support high-quality service delivery to professionals and employers. This position also involves improving customer experience, implementing operational best practices, and partnering with leadership to drive continuous improvement and scalable growth.

Qualifications

• Strong Operations Management skills, including process improvement and workflow optimization.
• Advanced Analytical Skills for interpreting data, reporting on performance, and supporting strategic decisions.
• Team Management experience, including coaching, performance management, and cross-functional collaboration.
• Proficiency in Budgeting, financial oversight, and resource planning.
• Customer Service mindset with a focus on client satisfaction and relationship-building.
• Excellent organizational, communication, and problem-solving abilities.
• Experience in professional services, recruiting, or career coaching environments is preferred.
• Bachelor’s degree in Business, Operations Management, or a related field; advanced degree is a plus.