Director of Operations

Fierce Health; Draper (UT); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Direct line to CEO

Influence over company direction

Opportunity to build a team from scratch

Job summary

A telehealth company in Draper, Utah, is seeking a Director of Operations to lead Customer Success, Medical Operations, and Training teams. This role requires a hands-on operator who thrives in a fast-paced environment and is comfortable with ambiguity. The ideal candidate will have a background in healthcare or telehealth and be responsible for enhancing patient experiences and operational systems. A competitive salary range of $70,000 to $120,000 is offered.

Qualifications

• Experience building and leading teams in a fast-moving environment.
• Comfortable with ambiguity and creating order in unstructured situations.
• Background in healthcare, telehealth, or service-focused business.

Responsibilities

• Lead teams across Customer Success, Medical Operations, and Training.
• Develop systems and workflows to enhance operational efficiency.
• Measure and optimize the patient experience throughout their journey.

Skills

Team leadership

Strategic development

Experience in telehealth

Problem-solving

Data-driven decision-making

Job description

Salt Lake City, Utah·Full-Time·$70,000 – $120,000 (all-in with incentives)

Who We Are

Fierce is a longevity-focused telehealth brand on a mission to help people live longer, sharper, and stronger. We're a small, fast-moving team of nine — and we're building something that matters. We don't move like a corporation, and we never will.

This is a ground-floor leadership role. You won't be inheriting a polished machine — you'll be building one. If that excites you, keep reading.

The Role

As Director of Operations, you'll report directly to the CEO and own three critical pillars of the business: Customer Success, Medical Operations, and Training. That means you're responsible for the experience patients have, the systems our clinical team runs on, and how we develop people internally.

You'll be equal parts strategist and executor. On Monday you might be redesigning a patient onboarding workflow. On Thursday you might be building a training curriculum for a new hire.

What You'll Own

• Lead and develop the Customer Success, Medical Operations, and Training teams — hiring, coaching, and setting standards
• Build and refine the systems, SOPs, and workflows that allow us to scale without breaking
• Own the patient experience from first touchpoint through ongoing care — measuring outcomes and closing gaps
• Partner with the CEO on strategic priorities, operational roadmap, and team growth
• Establish KPIs and reporting cadences so we know what's working and what isn't
• Identify inefficiencies and fix them — fast

Who You Are

• An operator who has built and led teams, not just managed them
• Comfortable with ambiguity — you can create order without a playbook handed to you
• Background in telehealth, healthcare, wellness, or a fast-moving service business (DTC, SaaS with service components, etc.)
• Based in Salt Lake City, Utah — this is an in-person role
• Energized by a small team environment where your work has direct, visible impact
• High ownership mentality — you don't wait to be told, you figure it out and move

What We Offer

• $70,000 – $120,000 total compensation (base + performance incentives)
• A direct line to the CEO and real influence over company direction
• The rare opportunity to build a world‑class team from the ground up
• A mission‑driven company that genuinely believes in what it's doing

How to Apply

We're not interested in form applications. Instead, record a short video (3 minutes max) answering this question:

"If you joined a 9-person company tomorrow as Director of Operations, what are the first three things you'd do in week one — and why?"

Send your video to [e-mail] with the subject line Dir of Ops. No resume required upfront — we'll ask for it if we want to move forward.