Director Of Operations

Holding Out HELP; Draper (UT); In loco; USD 50.000 - 61.000; Tempo pieno

Descrizione del lavoro

Holding Out HELP, a nonprofit based in Draper, Utah, seeks a Director of Operations (DOO) to lead internal operations, ensure compliant systems, and support the Executive Director and staff across departments. The role emphasizes policy implementation, risk management, and scalable program operations to serve an increasing client base.

The DOO will supervise HR processes, payroll coordination, contracts, grants, and vendor relations while maintaining strong organizational governance and

Competenze

• Experience in nonprofit operations and administration.
• 3–5 years in operations management, nonprofit administration, or HR.
• Experience with grants, budgets, contracts, vendors, or facilities.
• Strong organizational and problem-solving skills.
• Ability to supervise staff and manage multiple priorities.

Mansioni

• Oversee day-to-day operations and internal systems.
• Develop and maintain organizational policies, procedures, and operational systems.
• Identify operational needs and recommend improvements as the organization grows.
• Ensure communication and coordination between departments and locations.
• Support strategic planning with the Executive Director.
• Oversee HR systems, onboarding, policies, and compliance.
• Supervise Lead Case Manager and ensure service delivery.
• Monitor program capacity, grants, and financial controls.

Conoscenze

Operations management

Nonprofit administration

HR

Compliance

Staff supervision

Organization & planning

Trauma-informed practices

Descrizione del lavoro

Company Description

Holding Out HELP (HOH) is a nonprofit organization based in Draper, Utah that supports individuals from polygamous cultures as they work toward independence and self-sufficiency. The organization provides clients with essential resources, including food, clothing, housing, education, medical and dental care, and counseling. HOH offers a safe, supportive environment where people can rebuild their lives, access critical services, and develop practical skills. Team members collaborate closely to deliver compassionate, individualized care and connect clients with community resources.

Role Description

The Director of Operations (DOO) is responsible for the overall internal operations of Holding Out HELP. This position ensures that organizational systems, policies, personnel processes, grant requirements, facilities, contracts, risk management, and program operations are functioning effectively and in alignment with the organization’s mission and goals. The DOO provides operational leadership and oversight while working closely with the Executive Director, Administrative/Financial staff, Lead Case Manager, and other team members to ensure the organization can effectively support its growing client base.

• Reports to: Executive Director
• Revision Date: 10/24/2026
• Type of Position: Full-time
• Work Schedule: Monday through Thursday, approximately 32 hours per week
• Salary: $55,000 annually
• Position Classification: Exempt (not eligible for overtime) / Hourly (eligible for overtime)

Essential Functions

Operations & Administration

• Oversee day-to-day organizational operations and ensure effective internal systems and workflows
• Develop, implement, and maintain organizational policies, procedures, and operational systems
• Identify operational needs and recommend improvements as the organization continues to grow
• Ensure appropriate communication and coordination between departments and locations
• Support the Executive Director in strategic planning and organizational development

Human Resources & Personnel

• Oversee HR systems, personnel files, onboarding, offboarding, policies, and compliance
• Ensure staff processes are consistent with organizational policies and applicable employment requirements
• Support supervisors with employee-related concerns, documentation, and performance processes
• Coordinate with the appropriate financial/administrative staff regarding payroll information and approvals

Supervision of Lead Case Manager

• Supervise and support the Lead Case Manager
• Provide oversight of case management systems, processes, documentation, and service delivery
• Ensure case managers have the resources, training, and support necessary to effectively serve clients
• Monitor program capacity, caseloads, and operational needs across locations
• Help ensure consistent standards of client care and documentation

Financial Operations Oversight

• Oversee organizational financial systems and internal controls without performing the day-to-day bookkeeping functions
• Work closely with the designated financial staff member responsible for bookkeeping, payroll processing, deposits, bank deposits, reconciliations, and other routine financial transactions
• Review financial information and budget reports with the Executive Director and appropriate staff
• Help monitor organizational spending, budgets, grant expenditures, and financial controls
• Coordinate with the contracted CPA for audits, tax filings, and other CPA-level financial matters
• Ensure appropriate separation of financial duties and internal controls
• Oversee grant compliance systems and ensure required documentation, reporting, and deadlines are maintained
• Coordinate with staff responsible for collecting program data and financial information needed for grant reporting
• Monitor grant requirements and ensure programs are operating within approved grant guidelines
• Work with the Executive Director and grant staff to identify compliance concerns and corrective actions
• Oversee organizational contracts, vendor relationships, insurance, facilities, and property-related needs
• Ensure contracts and required documentation are current and properly maintained
• Coordinate facility maintenance, safety, security, and operational needs
• Assist with risk management and ensure appropriate organizational safeguards are in place
• Provide operational oversight of the volunteer program, ensuring the program is functioning effectively and supporting organizational needs
• The DOO does not directly manage volunteer recruitment, applications, or vetting
• Case Managers or the Volunteer Coordinator are responsible for the volunteer application and vetting process and for determining appropriate volunteer placement
• Ensure volunteer policies, documentation, training requirements, and compliance systems are being followed
• Work through the Volunteer Coordinator or Lead Case Manager and Case Management team to address volunteer-related operational needs or concerns
• Identify operational risks and recommend appropriate safeguards
• Ensure organizational policies and procedures are consistently followed
• Maintain appropriate insurance, safety, compliance, and documentation systems
• Escalate significant legal, financial, personnel, safety, or operational concerns to the Executive Director

Qualifications

• Experience working in a nonprofit or social-service environment preferred
• 3–5 years of experience in operations management, nonprofit administration, social services, HR, compliance, or a related field
• Experience with organizational systems, policies, personnel administration, grants, budgets, contracts, vendors, or facilities
• Strong organizational and problem-solving skills
• Ability to supervise and support staff effectively
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a growing organization
• Understanding of trauma-informed and culturally competent practices