Shift Coordinator - Swing Shift - Women's Resource Center

America, Utah, Inc.; Salt Lake City (UT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health coverage

HSAs

403b retirement with employer match

Employee Assistance Program

Paid time off

Life insurance

Employer HSA contributions

Referral program

Job summary

Volunteers of America, Utah is seeking a Staff Coordinator to assist the Associate Director in staffing the Geraldine E. King Women’s Resource Center for 24-hour coverage. You’ll onboard and train staff, supervise Housing Advocates, and help manage center activities with compliance to licensing standards.

The role emphasizes trauma-informed practices, client safety, and collaborative work with VOA program partners. Strong leadership and interpersonal skills are essential.

Qualifications

• High school diploma or equivalent; 2 years in social services or related training.
• At least 1 year of supervisory experience.
• Familiarity with Trauma Informed Care and Housing First approaches.
• Excellent customer service with professional empathy.
• Proficient in Microsoft Office and reporting techniques.
• Willingness to undergo background screening and pre-employment checks.

Responsibilities

• Participates in hiring, training, performance evaluations, and disciplinary processes.
• Provides supervision, guidance, and support to Housing Advocates.
• Supports on-boarding and ongoing staff training for trauma-informed care.
• Manages daily shift change meetings and related responsibilities.
• Maintains documentation and compliance with licensing and contract standards.

Skills

Supervisory experience

Trauma Informed Care familiarity

Customer service

Microsoft Office

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Schedule: Full Time, swing shift

Pay: $22.50 / hr (non-exempt)

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, we encourage individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Program Mission

To recognize and meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, connection to community services and resources with the ultimate goal of assisting all clients in obtaining safe and stable housing.

Position Summary

The Staff Coordinator will assist the Associate Director in ensuring staffing levels for 24-hour coverage of the Geraldine E. King Women’s Resource Center. Provide initial on-boarding and on-going training and supervisory support to Housing Advocates. They will also assist with management of resource center activities and coverage of absent staff; provide a safe and nurturing environment for clients and staff in accordance with licensing, agency, and contract standards.

Essential Duties

• Participates in hiring, training, performance evaluations, and disciplinary processes of assigned staff members. Ensuring they are providing high quality Trauma Informed services.
• Meets with assigned staff members for regular individual meetings to address concerns, feedback, and to encourage career development and self-care.
• Ensure the training and implementation of evidenced based/best practices such as motivational interviewing, stages of change, trauma informed practices and procedures.
• Provide direct supervision, guidance, and support to Housing Advocates.
• Assist Associate Director in running and participating in daily shift change meetings and attend all other meetings within scope of responsibility.
• Assists in shelter intakes, assessing client eligibility in housing and needed supportive services.
• Assist in conducting Lethality Assessment as needed and connection to supportive services for clients who have experienced domestic or intimate partner violence.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
• Answers phones, greets clients, volunteers, donors, and other visitors in a friendly and professional manner and provides assistance as needed.
• Completes all documentation, incident reports and all other client and facility documentation in accordance with licensing and contract requirements as assigned.

Secondary Duties

• Complete payroll, receipt coding and pay-related functions in a timely manner.
• Participate in Management On-Call Schedule.
• Assists Associate Director in maintaining Staff Schedule.
• Develop and maintain positive relationships with VOA program and agency partners, community entities, client family members, agency donors and emergency response services.
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
• Performs other functions as necessary or assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required and 2 years of social services, homelessness-related experience, or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• At least 1 year of supervisory experience.
• Familiarity with Trauma Informed Care and Housing First philosophies and willingness to incorporate them in your daily work.
• Excellent customer service skills with the ability to communicate affectively and handle difficult situations with professionalism and empathy.
• Computer literate with proficiency in Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen. Must be able to maintain "eligible" determination in background screening.

Physical Demands

• Ability to bend, stoop, kneel, crouch and twist.
• Ability to stand for prolonged periods if necessary.
• Ability to move around the facility and interacting with clients for extended periods.
• Ability to lift a minimum of 50 pounds on a regular basis.