Director of Operations

Shopping Center Management D B A Turnberry Associates; Destin (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Turnberry Associates is seeking a Director of Operations for Destin Commons in Destin, FL. You will lead all property operations, oversee contracts, capital projects, and life-safety programs, and partner with management, leasing, marketing, and security to maximize asset value.

You will drive budgeting, vendor performance, and on-call leadership while developing the operations team and maintaining a safe, welcoming environment for guests and tenants.

Qualifications

• 7–10+ years progressive facilities/retail operations leadership.
• Experience managing outdoor retail centers or commercial real estate assets.
• Experience managing capital projects and vendor procurement.
• Bachelor’s degree in business or similar field is required.
• Ability to multi-task across shifting priorities.
• Strong knowledge of building systems (HVAC, electrical, plumbing, landscaping).
• Proficient Word/Excel and corporate email usage.
• Excellent written and verbal communication.
• Strong financial acumen for budgeting and P&L.
• Strong interpersonal and contractual negotiation skills.
• Strong organizational and project management abilities.

Responsibilities

• Lead operations for Destin Commons, ensuring safety and guest satisfaction.
• Oversee contracts, maintenance, and capital projects with contractors.
• Manage budgets, forecasts, and monthly variance explanations.
• Direct property management and on-call leadership responsibilities.
• Develop annual capital plans and preventative maintenance programs.
• Ensure life safety, security, and compliance across assets.
• Coach and develop the operations team, driving continuous improvement.
• Coordinate tenant openings and tenant coordination from lease to store opening.
• Oversee building systems (HVAC, electrical, plumbing, fire protection).

Skills

Facilities leadership

Contract negotiation

Budget & forecasting

Vendor management

Project management

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Education

Bachelor’s degree in business or similar field

Tools

CMMS systems

MS Word

MS Excel

Corporate email system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Operations

Full Time Senior Management Destin, FL, US

3 days ago Requisition ID: 3087

About the Job

(Job Summary)

The Director of Operations is responsible for leading all aspects of property operations for Destin Commons, ensuring a safe, welcoming, and best-in-class environment for guests, tenants, employees, and visitors. This role oversees facility operations, maintenance programs, capital projects, contractor performance, life safety systems, sustainability initiatives, expense management, emergency preparedness, and operational compliance. The Director of Operations partners closely with property management, leasing, marketing, security, and corporate leadership to enhance customer experience, maximize asset performance, protect the property's physical assets, and support long-term business objectives.

What You Do:

(Duties/Responsibilities)

• Contract Management: Direct responsibility for the management of key property service contracts, which may include housekeeping and landscaping. Ensure that all assigned contractors remain fully compliant with all contractual obligations. Perform audits of contractors’ performance to ensure the property is getting high levels of productivity and service. As required, take the lead role in negotiating any contract renewals or bid processes.
• Expense Management: Assists General Manager in the preparation of annual operating budgets, quarterly forecasts and monthly variance explanation. Ensure that the property has the right expense controls in place so that all expenses are properly authorized, accounted for and at or below projected levels.
• Project Management: Leads development and execution of property specific special projects that improve productivity, service levels and / or financial results.
• Controls: Ensure that the Center’s financial processes perform within Company standards and Sarbanes-Oxley. Perform self-audits of internal controls to ensure compliance to established standards.
• Property Management: Serve as a senior manager at the property. Participate in management duty rotation, serving as on-call executive for any property issues.
• Capital Planning: Develop and execute annual capital improvement plans and preventative maintenance programs designed to preserve asset value, improve operational efficiency, and enhance guest and tenant satisfaction.
• Safety and Security: Work closely with security leadership, local agencies, and first responders to maintain a comprehensive security and life safety program that protects guests, tenants, employees, and property assets.
• People Leadership: Lead, coach, and develop operational team members while fostering a culture of accountability, service excellence, safety, and continuous improvement.
• Tenant Coordination: Oversee tenant coordination from lease execution through store opening, ensuring compliance with tenant construction criteria and project milestones.
• Prepare and submit summary reports of conditions in the building and recommend action to be taken.
• Oversee the operation, maintenance, repair, and performance of all building systems, including HVAC, electrical, plumbing, life safety systems, irrigation, and building automation systems.
• Experience in CMMS systems.
• Emergency Management: Chair the local Emergency Preparedness Committee, which ensures the property is properly prepared for any emergency and its programs are consistent with Company requirements.
• Direct responsibility for holding contractors accountable to their contractual obligations, negotiating contracts and overall expense performance for assigned areas.

This job description does not imply that the listed duties are the only responsibilities to be performed by the employee in this position. Employees may be required to carry out other job-related tasks assigned by their supervisor or management.

What You Bring to the Table:

(Requirements)

• 7–10+ years of progressive facilities, operations, property management, or retail operations leadership experience.
• Experience managing outdoor retail centers, mixed-use developments, hospitality environments, or commercial real estate assets.
• Experience managing capital projects and vendor procurement processes.
• Bachelor’s degree in business or similar field is required or equivalent education and experience.
• Ability to multi-task across shifting priorities, at times driven by external elements that may be difficult to control.
• Strong operational background, with general knowledge of building systems (HVAC, electrical, plumbing, landscaping, phone / data, and fire protection)
• Computer experience in Word, Excel and knowledge of a corporate email system
• Outstanding communications skills, written and verbal.
• Strong financial acumen with an ability to develop, manage and forecast expense budgets and P & L statements.
• Strong interpersonal skills
• Ability to negotiate and write contracts.
• Strong organizational and project management skills